Adefoluke Adeyeye
Morden,Manitoba
Summary
Competitive Telesales Executive with track record of excellence in outbound B2B sales. Energetic telemarketer with strong commercial acumen and successes closing deals over telephone. Demonstrates in-depth product knowledge, pursuing continuous training to optimize brand representation.
Overview
10
10
years of professional experience
Work History
Telesales Executive
GUINNESS NIGERIA PLC (Diageo PLC)
Lagos. , Nigeria
03.2018 - 09.2024
- Answered incoming calls from potential customers and addressed their inquiries.
- Identified customer needs and offered appropriate solutions to meet those needs.
- Provided detailed product information and educated customers on features, advantages, and benefits of products or services.
- Upsold additional products or services to existing customers when applicable.
Customer Care Representative
Globacom
Lagos. , Nigeria
07.2014 - 10.2016
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
Education
Bachelor of Science - Agronomy And Crop Science
Ladoke Akintola University Of Technology
Nigeria, Oyo04-2015
Skills
- Follow-up calls
- Script Memorization
- Performance Tracking
- Cold-calling
- Objection handling
- CRM Software
Languages
English
Native/ Bilingual
French
Limited
Timeline
Telesales Executive
GUINNESS NIGERIA PLC (Diageo PLC)
03.2018 - 09.2024
Customer Care Representative
Globacom
07.2014 - 10.2016
Bachelor of Science - Agronomy And Crop Science
Ladoke Akintola University Of Technology
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