Summary
Overview
Work History
Education
Skills
Timeline
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ADEFOLAKE ADENUGA

Halifax,NS

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Mayflower Mall
Sydney, Nova Scotia
08.2023 - 03.2024
  • Developed positive relationships with customers through friendly interactions.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Provided accurate information about products and services to customers.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Customer Service Representative

Shoprite Mall
Ikeja Lagos, Nigeria
02.2017 - 12.2022
  • Developed positive relationships with customers through friendly interactions.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Provided accurate information about products and services to customers.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Education

High School Diploma -

Command College
Lagos Ikeja
10-2015

Business Management -

Cape Breton University
Sydney, NS

Skills

  • Inbound and Outbound Calling
  • Paperwork Processing
  • Data Collection
  • Account updating
  • Appointment Scheduling
  • Customer Relations
  • Product Knowledge
  • Data Entry
  • Problem-solving abilities
  • Retail sales customer service

Timeline

Customer Service Representative

Mayflower Mall
08.2023 - 03.2024

Customer Service Representative

Shoprite Mall
02.2017 - 12.2022

High School Diploma -

Command College

Business Management -

Cape Breton University

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ADEFOLAKE ADENUGA