Adeel Ali Mallah
Mississauga,Canada
Summary
Seeking a role that fosters continuous learning and development, with opportunities to apply proven skills in management, sales, and customer service. Committed to contributing to an organization that emphasizes innovation, growth, and excellence while pursuing professional and personal development.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Key Holder/Assistant Manager
Bath Depot
05.2023 - Current
- Promoted to Assistant Manager due to excellent performance in sales and customer service
- Led and facilitated daily sales meetings to communicate store targets, promotional goals, and sales strategies, ensuring team alignment and motivation
- Supervised a team of sales associates, providing coaching, training, and feedback to enhance performance and customer service standards
- Managed high-volume phone calls, emails, and in-person interactions, ensuring a positive customer experience and timely resolution of issues
- Managed cash handling, reconciliations, and ensured accurate financial reporting at end of shifts
Customer Service - Sales Associate
The Source
02.2023 - 05.2023
- Consistently met and exceeded monthly sales targets, demonstrating strong sales ability and client relationship management skills
- Provided exceptional customer service to a diverse client base, resolving inquiries, and handling complaints with efficiency and professionalism
- Collaborated with cross-functional teams to troubleshoot customer issues
- Engaged with customers to build rapport and loyalty.
Education
PBUFI - Business - Finance
Sheridan College
Mississauga, Ontario08.2024
A-levels - Advanced Levels
Hexis College
Karachi, Pakistan08.2022
Skills
- Computer Expertise
- Ability to Work in a Team
- Communication Skills
- Microsoft Office
- Customer Service
- Sales
- Financial Analysis
- Data Analysis
- Problem-solving
- Microsoft Excel
- Mathematical Competency
- Time Management
- Accounts Payable/Accounts Receivable
- Management
- Attention to detail
- Active listening
Languages
English
Urdu
Hindi
Certification
- Currently Pursuing Canadian Securities Course (CSC)
Interests
CRICKET
MUSIC
FASHION
Accomplishments
- Supervised team of 8 staff members.
- Awarded “Employee of the Month” twice in 2023.
- Awarded “Employee of the Month” thrice in 2024.
- Brought in 10+ new contractors (B2B).
- Exceeded monthly quota 5 times.
- Increased productivity 30% (as per management) by implementing several process improvements.
- Attended multiple speaking engagements and public appearances as a representative of Ameer-ul-Bahar (Political Party, Pakistan)
Timeline
Key Holder/Assistant Manager
Bath Depot
05.2023 - Current
Customer Service - Sales Associate
The Source
02.2023 - 05.2023
A-levels - Advanced Levels
Hexis College
PBUFI - Business - Finance
Sheridan College
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