Adeeba Khan
Burnaby,British Columbia
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Relations Coordinator
PD Direct outsourcing Pvt Ltd
New Delhi, India
08.2023 - 12.2023
- Maintained customer relationships by responding to inquiries, resolving complaints and providing information.
- Monitored customer feedback data and identified trends in order to improve service levels.
- Assisted with the development of marketing campaigns aimed at increasing customer engagement.
- Organized promotional events to generate sales leads and strengthen customer relationships.
- Developed policies for handling difficult or escalated customer issues.
HR Intern
Pristyn care
Gurugram, India
06.2023 - 07.2023
- Assisted with the recruitment process by conducting initial phone screens and scheduling interviews.
- Conducted reference checks on prospective candidates.
- Analyzed resumes to assess qualifications for open positions.
- Provided support in developing and maintaining employee files, including onboarding paperwork and other documents.
- Hired employees and processed hiring-related paperwork.
Education
MBA - Marketing Management - Entrepreneurship
University Canada West
Vancouver, BC12-2024
BBA - Business Administration
Swami Rama Himalayan University
Dehradun05-2021
Skills
- Customer Relationship Management
- Social Media Campaigns
- Keyword Research
- Search Engine Optimization
- Social media skills
- Market Research and Analysis
- Customer Satisfaction
- Team Development
- Campaign Management
- Social Media Platforms
- Content Marketing
- Communications management
- Target Audience Analysis
- SEO Strategies
Certification
- Campaign manager 360 Certification Exam
- Get started using Google Analytics
- Google Analytics Certification
- Email Marketing
- Backlink Management Course with Greg Gifford
- SEO Fundamentals Course with Greg Gifford
- Google Analytics for Beginners
Affiliations
- Volleyball and badminton are the sports i love to play
- Sketching and painting are my hobbies
- Love playing Ukulele
Languages
English
Professional
Hindi
Professional
Timeline
Customer Relations Coordinator
PD Direct outsourcing Pvt Ltd
08.2023 - 12.2023
HR Intern
Pristyn care
06.2023 - 07.2023
MBA - Marketing Management - Entrepreneurship
University Canada West
BBA - Business Administration
Swami Rama Himalayan University
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