Adedotun Adeyemi
IT Analyst
Saint John,NB
Summary
An experienced IT Analyst with three years of experience and a proven track record in configuring, supporting, and troubleshooting IT infrastructure. Adept at performing hardware and software upgrades and providing technical support to customers to resolve complex issues.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
IT Analyst
KPMG Canada
05.2022 - Current
- Provide day-to-day support to end users, specifically related to end user computing devices (desktops, laptops, mobile devices)
- Provide technical support for cloud applications and proprietary software
- Deploy IT solutions related to end user devices, including VPN set up and deployment of new end user technologies, printers, VoIP telephony
- Install software updates and patches through SCCM to ensure systems are up-to-date and secure
- Analyze, document, and escalate critical issues to appropriate support groups
System Administrator
Wipro Technologies
10.2021 - 12.2021
- Validated client packages and analyzed log reports for validation issues
- Analyzed YAML files for Out-Of-Box Tests to ensure packages ran as desired in intended environments
- Supported automated builds, deployments, and configurations to streamline project delivery.
Level II Technical Support Engineer
Tek Experts
08.2020 - 04.2021
- Managed Azure Services and Azure Active Directory for Microsoft clients
- Supported Microsoft Exchange Online and On-premises for clients in North America, resolving technical issues promptly
- Escalated complex issues to the appropriate teams and Microsoft engineering product group to resolve critical product issues
- Documented ticket resolutions and created troubleshooting guides with images, descriptions, and strategies for future reference.
- Resolved technical issues related to software, hardware, and network connectivity
Junior Network Engineer
Ensurnet Tech
08.2019 - 08.2020
- Configured, installed, and managed computer networks and IP telephony infrastructure
- Performed root-cause analysis and fault diagnosis of IP network issues
- Maintained and improved documentation of processes and services for network optimization
- Liaised with third-party service providers to ensure optimal network services for clients.
Education
Bachelor of Science - Telecommunication Science
University of Ilorin
10.2012 - 06.2017
Postgraduate Diploma - Information Technology - Cybersecurity
New Brunswick Community College
09.2022 - 05.2023
Skills
Technical Analysis
Analytical and Critical Thinking
Strong communication and interpersonal skills
Organization and Time Management
Certification
Cisco Certified Network Associate (Routing & Switching)
Timeline
Postgraduate Diploma - Information Technology - Cybersecurity
New Brunswick Community College
09.2022 - 05.2023
IT Analyst
KPMG Canada
05.2022 - Current
System Administrator
Wipro Technologies
10.2021 - 12.2021
Level II Technical Support Engineer
Tek Experts
08.2020 - 04.2021
Junior Network Engineer
Ensurnet Tech
08.2019 - 08.2020
Bachelor of Science - Telecommunication Science
University of Ilorin
10.2012 - 06.2017