Adedeji Ajewole
Halifax,NS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Warehouse Associate
LFL GROUP LEON'S THE BRICK
Halifax, Novia Scotia
12.2023 - 03.2024
- Received and processed incoming shipments, verifying accuracy of items against purchase orders
- Maintained accurate inventory records through manual and computerized systems
- Performed cycle counts to ensure accuracy of inventory levels
- Unloaded materials from trucks using forklifts and pallet jacks
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications
- Packed goods for shipment in accordance with customer instructions
- Labeled containers correctly for product identification purposes
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
Customer Service Representative
Lagoon Store
Lekki Lagos, Nigeria
09.2019 - 02.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
B.Sc. International Relations -
Ecole Superieure Saint Felicite
09.2018
High School Diploma -
Eagles Tower College
10.2014
Business Management -
Cape Breton University
Skills
- Data Collection
- Consultative Sales
- Inbound and Outbound Calling
- Information Security
- Product Knowledge
- Account updating
Timeline
Warehouse Associate
LFL GROUP LEON'S THE BRICK
12.2023 - 03.2024
Customer Service Representative
Lagoon Store
09.2019 - 02.2023
B.Sc. International Relations -
Ecole Superieure Saint Felicite
High School Diploma -
Eagles Tower College
Business Management -
Cape Breton University
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