Adedayo Olowu
Toronto,Canada
Summary
Skilled professional with over [5] years of experience in Customer Service and Support work. Ability to provide exceptional care and assistance to diverse individuals, build positive relationships, and offer solutions in high-pressure environments. Excellent communicator with proven abilities to resolve complex issues with tenacity, poise, and patience. Strong problem solvers with keen attention to detail who thrive both independently and on a team. Looking to employ this portable skill set in bringing positive experiences and improved outcomes in a fast-paced setting.
Overview
7
7
years of professional experience
Work History
Support Worker
NHS PROFESSIONALS
12.2023 - 04.2024
- Supporting and helping with health care needs, including routine checks or administering medication
- Providing emotional support for an individual and their families
- Maintain contact with other social service agencies and health care providers involved with clients to provide information and obtain feedback on clients' overall progress
Customer Service Representative
REDEFINED CONSULT LTD
03.2022 - 12.2023
- Handling incoming calls from customers, addressing inquiries, resolving issues, and providing product or service information
- Communicate the appropriate course of action to clients in a kind and professional manner
- Work closely with team members, supervisors, and other departments to resolve issues and improve customer service processes
- Complete follow-up calls on non-responsive accounts
Customer Service Representative
NANA SIGNAGE
11.2019 - 02.2022
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Developed strong customer relationships and loyalty through effective communication
- Obtained and examined relevant information to assess validity of complaints and determine possible causes
- Developed sound product knowledge to be able to assist with customer inquiries
Fitness Consultant
QATAR FITNESS CENTER
08.2017 - 10.2019
- Respond to client inquiries, schedule appointments, and maintain positive relationships with gym members
- Provide a safe environment for clients by enforcing gym rules and ensuring proper use of equipment
- Keep detailed records of client assessments, workout plans, progress notes, and scheduling
- Track client progress through fitness assessments, check-ins, and by adjusting workout plans as necessary
Education
Masters - Public Health
University of Sunderland
01.2023
B.sc - Health Education
Tai Solarin University of Education
09.2011
Skills
- Ability to Multitask
- Excellent verbal and written communication skills
- Ability to remain calm and patient especially when dealing with upset customers
- Passion for delivering an exceptional client experience
- Strong analytical skill
- Team Player
- Time Management skill
- Empathetic
Timeline
Support Worker
NHS PROFESSIONALS
12.2023 - 04.2024
Customer Service Representative
REDEFINED CONSULT LTD
03.2022 - 12.2023
Customer Service Representative
NANA SIGNAGE
11.2019 - 02.2022
Fitness Consultant
QATAR FITNESS CENTER
08.2017 - 10.2019
B.sc - Health Education
Tai Solarin University of Education
Masters - Public Health
University of Sunderland
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