Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

ADEDAPO ADEYEMI

SCARBOROUGH,ON

Summary

Motivated and results-driven professional with a background in operating point-of –sale systems, merchandising and network service. Seeking a dynamic role within a progressive Canadian company where I can leverage my exceptional communication and teamwork skills to enhance customer experiences and contribute to the overall success of the team. I am eager to apply my proficiency in point-of-sale operations, merchandising strategies, and commitment to customer satisfaction in a collaborative and growth-oriented environment.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Canadian Tire
12.2023 - 01.2024
  • Handle client complaints by delivering remedies, often within a time restriction, to ensure customer satisfaction
  • Learn to recognize consumer requirements and preferences in order to offer the best product or service
  • Learn the company's software systems to properly communicate with incoming questions
  • Keep a record of incoming inquiries to be able to reference at a later date
  • Handle orders, paperwork, applications, and requests
  • Collaborate with colleagues to resolve consumer complaints
  • Collaborate with other departments to improve sales, marketing, and business processes
  • Develop product knowledge to effectively answer client questions.

Sales Representative/Sales Manager

STERLING BANK LTD NIGERIA
10.2021 - 12.2023
  • Exceptional customer service by addressing post-sales inquiries and resolving issues promptly
  • Utilized Customer Relationship Management (CRM) software to maintain accurate and up-to-date client information
  • Collaborated with marketing, customer service, and product development teams to align sales efforts with overall business objectives
  • Developed and maintained solid client connections to understand their needs and preferences
  • Successfully achieved or exceeded sales targets with excellent sales methods.

Cashier

SAM & GRACE (BUREAU DE CHANGE) NIGERIA
01.2015 - 12.2016
  • After carefully considering and evaluating customer complaints, providing the finest remedies available frequently led to the happiness of the client
  • Processed orders quickly by working efficiently during peak hours
  • Observed McDonald's policies and procedures to the letter
  • Conducted cash, credit and debit transactions with accuracy
  • Employing the Cashing system, accurately and quickly took orders from clients.

Education

Graduate Certificate -

Fleming College
Toronto, Canada
04.2025

Bachelor of Science -

Salem University
09.2022

High School Diploma -

Saint Thomas Aquinas College
07.2019

Skills

  • Demonstrated expertise in efficiently managing point-of-sale systems, contributing to seamless transaction processes
  • Proven track record in effective merchandising strategies, ensuring, appealing product displays and maximizing sales opportunities
  • Strong verbal and written communication abilities, facilitating clear and concise interactions with customers and team members
  • A history of successful collaboration within diverse teams, promoting a positive work environment and achieving collective goals
  • Exceptional interpersonal skills, fostering the establishment and maintenance of strong customer’s relationships
  • Consistently punctual and reliable, demonstrating strong organizational skills and the ability to manage multiple tasks efficiently
  • Skilled in using Microsoft Office products, with a working knowledge of Customer Relationship Management (CRM) software
  • Demonstrated ability to handle cash accurately and solve problems quickly

Languages

English
Professional Working

Timeline

Customer Service Representative

Canadian Tire
12.2023 - 01.2024

Sales Representative/Sales Manager

STERLING BANK LTD NIGERIA
10.2021 - 12.2023

Cashier

SAM & GRACE (BUREAU DE CHANGE) NIGERIA
01.2015 - 12.2016

Graduate Certificate -

Fleming College

Bachelor of Science -

Salem University

High School Diploma -

Saint Thomas Aquinas College

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ADEDAPO ADEYEMI