Summary
Overview
Work History
Education
Skills
Certification
Career Highlight
Awards
References
Timeline
Generic

Deborah Sangobiyi

Oshawa,Canada

Summary

I am resourceful, flexible, and enthusiastic in nature, with a proven track record of generating innovative ideas and solutions to overcome challenges. My expertise lies in integrating process delivery and improvement, and I have successfully led teams to achieve business objectives. I am committed to fostering a culture of professionalism and excellence in my role.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service /Sales Representative

Reitmans Canada
10.2023 - Current
  • Build relationships with customers to create a loyal customer base and retention
  • Assists store manager in merchandising and administrative duties
  • Receives and analyze customer feedback
  • Communicate and maintain strong relationships with existing and potential customers
  • Drives sales through customer engagement by up-selling and sharing product knowledge
  • Ensures supervisors are aware of potential security issues.

Customer Relations Officer

United Bank for Africa
08.2022 - 09.2023
  • Took ownership and resolved customer inquiries, including those requiring referral to other services, agencies, stakeholders and organizations by providing assistance, advice and information
  • Dispute settlement and ATM cards issues resolution
  • Cultivated relationships with key stakeholders and established direct working relationships
  • Operated in the Council’s cash handling and payment facilities including the acceptance, allocation and reconciliation of payments made
  • Performed the role of an advocate for the Customer First Contact Centre, promoting positive communication across the organization encouraging constructive and effective relationships
  • Managed a team of customer service representatives to ensure goals are met
  • Observed and adhered to all policies and procedures, and all work standards and safety regulations.

Operation Officer / Cashier

United Bank for Africa
02.2021 - 07.2022
  • Processed foreign currencies, cheque, and other financial instructions accurately
  • Established and nurtured professional financial relationships with clients, ensuring ongoing engagement, which contributed to business growth
  • Trained new staff to have full knowledge of the job
  • Demonstrated huge success with daily financial and non-financial obligation
  • Ensured 100% adherence to the Central Bank's operational risks and guidelines, leading to a smooth operational processes.

Call Centre Representative

Mobile Telecommunication Network
08.2019 - 12.2020
  • Handled large inbound and outbound calls to and from customers
  • Listened to customers needs and provided lasting solutions to those problems
  • Efficiently handled customer complaints and escalated where necessary
  • Meeting up with established goals, which include profitable sales volume, extended service plans, and quality service goals.

Industrial Trainning

Guaranty Trust holding Company
01.2019 - 06.2019
  • Learnt and understood the fundamentals of banking operations, including customer service, account management, loans, and transactions
  • Assisted with customer inquiries, provide guidance, and resolve issues in a timely and professional manner
  • Consistently escalated urgent issues for quick solutions.

Administrative Assistant

Pierscon Limited
01.2013 - 09.2014
  • Performed clerical tasks and provided general administrative support
  • Coordinated flow of information, tracking deadlines and conducting follow-ups on action requests system to ensure timeliness & accuracy of information
  • Responded to internal and external inquiries
  • Maintained team attendance records and verify their attendance information
  • Assisted in the preparation of regularly scheduled reports
  • Directed phone calls, responding to inquiries, and managing meeting schedules.

Education

Bachelors Degree in Banking and Finance -

01.2018

High School Certificate -

01.2011

Skills

  • Excellent Verbal and written communication
  • Customer Relationship Management(CRM)
  • Ability to work independently and efficiently within a team
  • Microsoft Office
  • Problem-solving
  • Active Listening
  • Strong attention to details
  • Technology Savvy
  • Goal Oriented
  • Time / Change management
  • Emotional Intelligence
  • Critical thinking
  • Ability to work in a fast-paced environment
  • Business growth and retention

Certification

  • Canadian Security Course, Udemy, 2024
  • First Aid and CPR training, Ontario Canada, 2023
  • Diploma in International Relation, Allison, 2022
  • Certified Customer Service Professional, Chartered Institute of Customer Relationship Management, 2020

Career Highlight

As a professional, I am resourceful, flexible, and enthusiastic. I have a proven track record of generating innovative ideas and solutions to overcome challenges. My expertise lies in integrating process delivery and improvement, and I have successfully led teams to achieve business objectives. I am committed to fostering a culture of professionalism and excellence in my role.

Awards

  • Customer-centric staff of the year, United Bank for Africa Plc (Iju Branch, 2022)
  • Top Ranked Sales Associate, Reitmans Canada, Limited (Oshawa Centre, 2023)

References

Excellent references available on request

Timeline

Customer Service /Sales Representative

Reitmans Canada
10.2023 - Current

Customer Relations Officer

United Bank for Africa
08.2022 - 09.2023

Operation Officer / Cashier

United Bank for Africa
02.2021 - 07.2022

Call Centre Representative

Mobile Telecommunication Network
08.2019 - 12.2020

Industrial Trainning

Guaranty Trust holding Company
01.2019 - 06.2019

Administrative Assistant

Pierscon Limited
01.2013 - 09.2014

Bachelors Degree in Banking and Finance -

High School Certificate -

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Deborah Sangobiyi