Adebola A. Alabi
Kelowna,British Columbia
Summary
Organized and dependable sales and service professional with business management education, and excellent customer service skills. Experienced and knowledgeable in the construction, transportation, and warehousing sectors. Received medals 15 times as part of the 100% team working as a call center agent. Conducted multiple projects with a high degree of accuracy to help the team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Warehouse and forklift Operator
Pepsico
02.2023 - Current
- Knowledge of mechanical and hand tools; forklifts, bandsaw cutting machines, and manual and electric, walkie pallet jack/trolley stretch wrapping machine
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Delivered world-class customer service to both internal and external customers by picking the perfect load accurately and building stable, organized pallets secured to delivery vehicles
- Prepare customer’s orders for shipping concerning safety, quality picking of orders, and certifying and wrapping pallets
- Prepared client’s orders using the PepsiCo voice picking system, forklift, and pallet jacks.
- Constantly manipulating pallets that can weigh up to 50-70ponds
- Separating out-of-date and sellable products into appropriate areas
- Participate and promote strong safety culture.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Unloaded and stacked materials by raising and lowering lifting devices.
Virtual Call Center Agent
Kyndryl, IBM
01.2021 - 01.2022
- Manpower IBM OPS – British Columbia, Designed to provide a concierge service contact center support channel for the members of various Health Companies in British Columbia to assist with their COVID-19 vaccination scheduling inquiries and booking requests
- Supported citizens and residents with technical support related to appointment booking, and vaccine passport digital prints.
- Assisted large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to both federal and provincial health policies and scripts to consistently achieve call-time and quality standards.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Maintained and managed customer files and databases.
Palletizing Unitech Operator
Jealous Fruits
01.2021 - 09.2021
- Identified new and currently running orders via Famous Software order management and Unitec traceability software
- Reviewed completed orders for quality and accuracy.
- Set up and operated printing press machines.
- Properly secured loads with security straps, covers and security seals.
- Ensure quality control of packaged products and helped in inventory control as needed and I have knowledge of CFIA and PTI labeling
- I matched boxes on the production line to running orders and use the IT system to send the correct product to the pallet lanes whilst constantly working with the department and traceability managers for any required maintenance and to ensure boxes and orders do not exceed order quantity.
Sheet-Metal Worker
Marine Roofing Group
01.2018 - 01.2020
- Used special and personal protective equipment and ensured workplace safety
- Operating power and hand tool equipment
- Reading and interpretation of drawings and blueprints to map out daily job functions
- Cutting, bending, and folding of architectural sheet metal flashing materials
- Install, repair, troubleshoot, replace, and repaired various types of roofs and architectural structures both indoor and outdoor.
- Used rulers, squares and scribes to measure and mark dimensions and reference lines on materials.
- Selected gauges and types of sheet metal or non-metallic material to meet product specifications.
Associate Director
MF Media Entertainment
01.2015 - 04.2016
- I was responsible for scheduling meetings for the executive director, and artists and maintaining a schedule for music/song recording and sampling
- I was responsible for inbound and outbound calls about services, promotional events, artist availability, and matches for a specific event.
- Assisted senior leadership in managing all aspects of operations.
Education
Post Graduate Diploma - Business Management
Selkirk College
Castlegar, BC01.2022
Bachelor’s degree - Geology
Ekiti State University
Nigeria2015
Skills
- Forklift driving
- Whims, Fall protection
- Excellent phone etiquette and easily adapt to new and updated software systems
- Email writing, copywriting, and content management
- Proficient with Microsoft office, Microsoft project; Gantt chart
- Quality Assurance
- Administrative Support
- CTP Process Knowledge
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Playing and watching team sports
I play and watch team sports for various reasons; First of all, team sports offer a great way to stay physically active and maintain a healthy lifestyle. They require players to run, jump, and engage in various movements, promoting cardiovascular fitness and muscle development.
In terms of teamwork, team sports emphasize the importance of working together as a cohesive unit. Players must communicate, coordinate, and collaborate to achieve common goals. This fosters teamwork and cooperation skills. Also, team sports often involve interacting with teammates, fans, coaches, and even opponents. This can lead to the development of lasting friendships, a sense of belonging, and a supportive community.
Certification
- Forklift License
Timeline
Warehouse and forklift Operator
Pepsico
02.2023 - Current
Virtual Call Center Agent
Kyndryl, IBM
01.2021 - 01.2022
Palletizing Unitech Operator
Jealous Fruits
01.2021 - 09.2021
Sheet-Metal Worker
Marine Roofing Group
01.2018 - 01.2020
Associate Director
MF Media Entertainment
01.2015 - 04.2016
Post Graduate Diploma - Business Management
Selkirk College
Bachelor’s degree - Geology
Ekiti State University
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