Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Additional Information
Languages
Timeline
Generic

Adebola A. Alabi

Edmonton,AB

Summary

Dedicated and adaptable professional with a diverse background encompassing roles as a skilled forklift operator, accomplished call center agent, and effective associate director. Bringing a unique blend of technical expertise, customer service acumen, and strategic leadership to drive operational excellence and achieve organizational goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Warehouse Forklift Operator

Pepsico
03.2023 - 09.2023
  • Knowledge of mechanical and hand tools; forklifts, bandsaw cutting machines, and manual and electric, walkie pallet jack/trolley stretch wrapping machine
  • Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
  • Prepare customer’s orders for shipping concerning safety, quality picking of orders, and certifying and wrapping pallets
  • Prepared client’s orders using PepsiCo voice picking system, forklift, and pallet jacks.
  • Constantly manipulating pallets that can weigh up to 50-70ponds
  • Separating out-of-date and sellable products into appropriate areas
  • Participate and promote a strong safety culture.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Unloaded and stacked materials by raising and lowering lifting devices.

Call Center Agent

Kyndryl, IBM
01.2021 - 04.2022
  • Manpower IBM OPS – British Columbia, Designed to provide a concierge service contact center support channel for the members of various Health Companies in British Columbia to assist with their COVID-19 vaccination scheduling inquiries and booking requests
  • Supported citizens and residents with technical support related to appointment booking, and vaccine passport digital prints.
  • Assisted a large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Adhered to both federal and provincial health policies and scripts to consistently achieve call-time and quality standards.
  • Maintained and managed customer files and databases.

Sheet-Metal Worker

Marine Roofing Group
04.2018 - 02.2020
  • Used special and personal protective equipment and ensured workplace safety
  • Operating power and hand tool equipment
  • Reading and interpretation of drawings and blueprints to map out job functions
  • Cutting, bending, and folding of architectural sheet metal flashing materials
  • Install, repair, troubleshoot, replace, and repair various types of roofs and architectural structures both indoor and outdoor.
  • Selected gauges and types of sheet metal or non-metallic material to meet product specifications.

Associate Director

MF Media Entertainment
02.2015 - 04.2016
  • I was responsible for scheduling meetings for the executive director, and artists and maintaining a schedule for music/song recording and sampling
  • I was responsible for inbound and outbound calls about services, promotional events, artist availability, and matches for a specific event.
  • Assisted senior leadership in managing all aspects of operations.

Education

Post Graduate Diploma - Business Management

Selkirk College
Castlegar, BC
01.2022

Bachelor’s degree - Geology

Ekiti State University
Nigeria
2015

Skills

  • Forklift driving
  • Whims, Fall protection
  • Excellent phone etiquette and easily adapt to new and updated software systems
  • Email writing, copywriting, and content management
  • Proficient with Microsoft Office, Microsoft project; Gantt chart
  • Shipping Operations
  • Administrative Support
  • CTP Process Knowledge

Certification

  • Forklift License

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Additional Information

I was awarded MyPath medals, awards of communicator, problem solver, achiever, learner, and producer. The medal(s) is based on the outstanding work we did at Kyndryl Canada Inc_Manpower as a call center agent. MyPath Medal program recognizes outstanding associates who demonstrate exceptional performances.

Languages

English
Native or Bilingual

Timeline

Warehouse Forklift Operator

Pepsico
03.2023 - 09.2023

Call Center Agent

Kyndryl, IBM
01.2021 - 04.2022

Sheet-Metal Worker

Marine Roofing Group
04.2018 - 02.2020

Associate Director

MF Media Entertainment
02.2015 - 04.2016

Post Graduate Diploma - Business Management

Selkirk College

Bachelor’s degree - Geology

Ekiti State University

Similar Profiles

CREATE PROFILE
Adebola A. Alabi