ADEBOLA TIJANI

• Oversee day-to-day operations of company
• Develop and implement business strategies and plans for growth
• Lead and manage all departments and teams
• Handled cash transactions accurately, paid bills and balance book
• Operate point-of-sale (POS) terminal systems effectively
• File paperwork & organized document
• Took inventory & ordered supplies
• Managed Approximately 30 incoming calls,, text messages and emails daily from customers
• Clean & organized the store
• Train new cashiers on procedures, customer service and sales techniques.

• Managed inventory and stock levels.

• Kept track of customer’s tabs and accurate record orders and payments
• Assisted over 25 customers daily with their inquiries and purchases
• Handled approximately 100 payment transactions daily, provided accurate change and processed credit/debit card payments
• Performed daily audit of kitchen stock to avoid inappropriate use of food items and stocks
• Daily Preparation of Recipe Costing Template.

• Provided Customer service in warm and welcoming atmosphere, addressing their inquiries, and assisting over 100 customers with their purchases daily.

• Accurately handled over 70 payment transactions daily
• Balanced cash drawer at beginning and end of each shift to ensure accuracy of funds collected and disbursed
• Kept detailed records of daily transactions and prepared accurate reports
• Maintained accurate records of transactions, including voids, returns and exchanges
• Assisted customers in making menu choices and provided recommendations
• Ensured timely and accurate delivery of orders to customers.

• Constant cleaning of 15 guestrooms daily and common areas

• Restocking of guestroom amenities like toiletries, drinking glasses, and notepads
• Garbage and recycling removal as well as room service trays
• Picked up and returned valet laundry items
• Notified managers of necessary repairs
• Assisted guests when necessary.

• Overseen clerical tasks, such as sorting and sending mail

• Reporting to management and performing administrative duties
• Kept inventory of office supplies and ordering new materials as needed
• Maintained files and answered over 20 calls daily
• Ensured that deficiencies are identified, recorded and escalated as required
• Coordinated and scheduled meetings and appointments
• Welcomed and assisted customers in friendly and professional manner.

• Responded to over 30 customers inquiries and requests via phone, email or in-person promptly daily

• Addressed and resolved customer complaints, concerns and issues in polite and timely manner
• Developed deep understanding of company's products or services to effectively assist customers
• Educated customers on product features, benefits, and usage to enhance their overall experience
• Assisted customers in placing orders, processing transactions and tracking shipments
• Collaborated with internal departments to resolve complex issues and ensure customer satisfaction
• Participated in training programs to enhance customer service skills and stay updated on company’s best practices
• Collaborated with colleagues and other departments to share knowledge and collectively solve customer-related challenges
• Adhered to company policies, procedures, and compliance standards in all customer interactions and transactions
• Greeted incoming customers and provided reliable, friendly customer service
• Coordinated customer service team projects, achieving successful on-time completion.