Summary
Overview
Work History
Education
Skills
Certification
REMOTE WORK READINESS
Languages
Timeline
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ADEBOLA CHRISTIANA ABIODUN OJIKUTU

Summary

Experienced with problem-solving and conflict resolution in customer service environments. Utilizes effective communication and active listening to address customer needs. Track record of adapting to dynamic situations and maintaining positive customer experience.

Overview

10
10
years of professional experience
1
1
Certification

Work History

TICKETING AND RESERVATIONS/CUSTOMER SERVICE OFFICER

ALOB TRAVELS AND TOURS LTD
08.2021 - 12.2024
  • Consistently delivered profit for the business and fostered a collaborative and high-performance work environment.
  • Identified and pursued new business opportunities, which included corporate account clients, group bookings and personal travels.
  • Develop and execute overall strategies to achieve business growth and profitability.
  • Led, motivated, and managed a team of travel agents to ensure good and quality customer relationships.
  • Managed various booking reservations on all applicable GDS, hotel reservations, tour packages, transfers and visas.
  • Oversaw the day-to-day running of the business.
  • Accountable for the weekly, monthly and Annual reports used by management.
  • Created and implemented policies, processes and procedures for efficient operations and services.

TICKETING AND RESERVATION/CUSTOMER SERVICE OFFICER

CASON TRAVELS LTD
11.2015 - 08.2021
  • Oversaw day-to-day travel operations and ensured the smooth running of the agency.
  • Provided Comprehensive travel advice to clients/passengers.
  • Set and manage agency budgets and ensure prompt processing of bills.
  • Managed various booking reservations on all applicable GDS, hotel reservations, tour packages, transfers and visas.
  • Responsible for business performance, client feedback, reporting and analysis.
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.

TICKETING AND RESERVATIONS OFFICER

CASON TRAVELS LTD
03.2013 - 11.2015
  • Handled reservation and issuance of International and Domestic Flight bookings on Amadeus, Galileo and Sabre.
  • Handled various destination packages like visa, tours and transfers
  • Stay abreast of flight information to adequately advise the client.
  • Checking Queues to avoid cancellation of reservations.
  • Handled and ensured timely response to client’s inquiries via telephone and mail
  • Provided weekly and monthly sales reports.

TRAVEL DESK OFFICER

CARLSON WAGONLIT TRAVELS (Shell Office, Freeman House, Marina, Lagos)
01.2010 - 01.2013
  • Handled and issued travel requests in a timely manner.
  • Responded to customer's request via telephone and email
  • Handled reservation and issuance of International and Domestic Flight bookings.
  • Stay abreast of flight information to adequately advise the client.
  • Monitored and managed reservation and ticketing queues to ensure smooth workflow.
  • Provided weekly and monthly sales reports.

Education

Master’s in Management -

University of Niagara Falls
Niagara Falls, ON

B.Sc. - Economics

University of Ado-Ekiti
Nigeria
01.2006

Skills

  • Proficient in the use of Galileo, Amadeus and Sabre GDS
  • Excellent Customer Service Skills
  • Fluent in English
  • Detailed and Goal-Oriented
  • Proficient in using Microsoft Office applications
  • Google Workspace (Docs, Sheets, Calendar)
  • Data Entry & CRM Updates
  • Excellent Communication Skills
  • Report writing skills
  • Team player
  • Experience in business travel and leisure travel with a good understanding of airline rules and penalties
  • Strong Leadership Skills
  • Adaptable and Quick Learner
  • Experience in Remote & Client-Facing Roles
  • Salesmanship skills
  • Travel planning
  • Escalation management
  • Follow-up skills
  • Customer support

Certification

  • TICO Travel Counsellor Certification, 2025
  • Daystar Leadership Academy (Personal Success Module), 2021
  • IATA Diploma Certificate, 2012
  • Certificate in Basic Air Fares and Ticketing, 2010

REMOTE WORK READINESS

  • Reliable high-speed internet and a quiet, dedicated home office
  • Proven ability to work independently and handle multiple priorities
  • Experienced in remote communication and reporting

Languages

English
Full Professional

Timeline

TICKETING AND RESERVATIONS/CUSTOMER SERVICE OFFICER

ALOB TRAVELS AND TOURS LTD
08.2021 - 12.2024

TICKETING AND RESERVATION/CUSTOMER SERVICE OFFICER

CASON TRAVELS LTD
11.2015 - 08.2021

TICKETING AND RESERVATIONS OFFICER

CASON TRAVELS LTD
03.2013 - 11.2015

TRAVEL DESK OFFICER

CARLSON WAGONLIT TRAVELS (Shell Office, Freeman House, Marina, Lagos)
01.2010 - 01.2013

Master’s in Management -

University of Niagara Falls

B.Sc. - Economics

University of Ado-Ekiti

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ADEBOLA CHRISTIANA ABIODUN OJIKUTU