ADEBIYI STEPHEN OLUWASEUN
Montreal,Canada
Summary
Highly motivated and customer focused professional with good interpersonal skills. Working as part of a team is as easy as working under my own initiative. Keen and willing to learn and develop new skills. Proven ability to work with complex inquiries, resolve conflict and exceed customer expectation. Maintain positive attitude, attention to detail and commitment to continuous improvement.
Overview
5
5
years of professional experience
Work History
Customer Care Service
Yettyglobal Export and import service
08.2022 - 01.2025
- Acted as the first point of contact for prospective buyers, tenants, and vendors, ensuring prompt and professional communication.
- Provided exceptional customer service by assisting clients with inquiries, property information, and scheduling viewings.
- Managed and resolved customer concerns and complaints, maintaining high levels of client satisfaction.
- Delivered personalized customer service by anticipating client needs and proactively offering solutions.
- Maintained and updated customer databases, ensuring accurate records of client interactions and property transactions.
SALES REP
MAKADAMS BAKINGS
09.2021 - 06.2022
- Create and amazing customer experience at the checkout or customer service counter.
- Respond to questions and share products knowledge.
- Ensure shelves and display are well stoked and accurately organized.
- Complete pre-opening and post-closing tasks.
- Receiving payments and computing bills.
Customer Care Rep
7up INC.
Lagos
07.2020 - 08.2021
- Process customer orders and inquires in a collaborative call center using world-class technology.
- Communicated with customers over phone, email and chat.
- Help customers navigate 7up website and online orderings.
- Became a product and solutions expert and answer product, pricing and shipping questions quickly and confidently.
- Ensured excellent, prompt and exemplary service in managing customer payment and receipts.
- Proactively engage with customers to build positive relationship which includes feedback, follow up after purchases.
Education
B.S.C - Buisness Administration
Esep Le Berger University
Benin, Repubic01.2021
High school Diploma -
Valiant Havilah college
Lagos, Nigeria01.2018
Skills
- Effective Communication
- Active listening
- Problem solving
- Team Collaboration
- Respect
- Time Management
- Leadership
- Adaptable
- Analytical skills
- Emotional Intelligence
- Accountability
Technical Tools
- Microsoft Office Packages
- Microsoft Team
- Zoom
- Google meet
- PowerPoint
- Word
- Designs
- Excel
Timeline
Customer Care Service
Yettyglobal Export and import service
08.2022 - 01.2025
SALES REP
MAKADAMS BAKINGS
09.2021 - 06.2022
Customer Care Rep
7up INC.
07.2020 - 08.2021
B.S.C - Buisness Administration
Esep Le Berger University
High school Diploma -
Valiant Havilah college