Hi, I’m
Adebisi Taiwo
Toronto,ON
Summary
Successful HR Assistant with background completing various administrative support and general human resources duties. Reliable with well-rounded skills to aid employees and department staff. Talented at applying wide knowledge of policies and procedures for compliance.
Overview
7
years of professional experience
1
Certification
Work History
Participation House Markham
Hr Assistant
06.2020 - Current
Job overview
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Maintained compliance with labor laws by conducting thorough audits of HR practices and policies.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
CIBC
Customer Service Representative
03.2019 - 05.2020
Job overview
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Documented and detailed calls and complaints using call center's CRM database.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Led quarterly customer service meetings to review performance and set goals for improvement.
Rogers
Administrative Assistant
01.2018 - 03.2019
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Education
Canadian Business CollegeToronto, ON
Diploma from Hr Management
07.2024
Ekiti State UniversityEkiti State
Bsc from Biology Education
08.2016
Skills
- File Maintenance
- Human resources records
- Benefits Administration
- HR Policies Compliance
- HR software proficiency
- HRIS database management
- Exit Interviews
- New employee onboarding
- Recruitment Management
- Record preparation
- Clerical Support
- Human resources administration
Certification
First Aid & Cpr / AED, Vita Cpr, Toronto On, 12/2023 - 12/2026
Timeline
Hr Assistant
Participation House Markham
06.2020 - Current
Customer Service Representative
CIBC
03.2019 - 05.2020
Administrative Assistant
Rogers
01.2018 - 03.2019
Canadian Business College
Diploma from Hr Management
Ekiti State University
Bsc from Biology Education
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