Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic

ADEBISI SONUPE

OTTAWA,Canada

Summary

Educational professional with substantial experience in school management and administration. Known for strong leadership in driving academic initiatives and improving school operations. Focused on collaborative team efforts and achieving optimal results, adaptable to changing educational needs. Skilled in conflict resolution and strategic planning.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Licensed Insurance Advisor

RBC Insurance
01.2024 - Current
  • Providing insurance advice and solutions to clients based on their needs through inbound calls
  • Exhibiting a consistent, positive client experience with every conversation and resolve client concerns at first point of contact, demonstrating relationship building through meaningful discussions
  • Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations
  • Demonstrating a solid understanding of regulatory risk when underwriting and updating home & auto insurance policies
  • Using procedures effectively and seamlessly during conversations with clients
  • Cultivating and maintaining relationships with partners to work as one RBC team
  • Using salesforce, guidewire, wde applications in providing effective solutions to clients need
  • Calculated quotes and educated potential clients on insurance options.
  • Provided quotes and promoted products for building, contents and vehicle insurance.
  • Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
  • Continuously exceeded performance targets while maintaining strict adherence to ethical guidelines and industry best practices.
  • Stayed current with industry regulations and compliance requirements, minimizing potential risks for both the agency and its clients.
  • Resolved complex claims issues, liaising between clients and insurance carriers to ensure fair settlements.
  • Utilized CRM software to manage client relationships.

Customer service representative

Embark Corp Canada
06.2023 - 10.2023
  • Delivers exceptional customer service experience to Embark customers and prospects
  • Identifies customer needs and provides best solution or guidance in the best interests of customers
  • Manage customer complaints with ease and efficiency, provide effective solutions, and escalate to necessary departments to ensure a prompt resolution, ensuring customer satisfaction and providing professional customer support
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Sought ways to improve processes and services provided.

School Administrator

De Master's Academy
01.2021 - 02.2023
  • Performed classroom evaluations to assess teacher strategies and effectiveness.
  • Fostered a positive learning environment by promoting open communication among staff, students, and parents.
  • Teaching Government and Economics principles according to the school syllabus for the term
  • Managed budgets and resources efficiently to ensure optimal allocation of funds for school programs and initiatives.
  • Monitored student behavior and enforced discipline policies.
  • Served as liaison between parents and students.
  • Managed daily school activities, overseeing scheduling, staffing, and facility maintenance tasks to ensure smooth operations.
  • Streamlined school operations by implementing efficient administrative processes and procedures.
  • Met with parents of prospective students to discuss student needs and school offerings.
  • Resolved conflicts among faculty members, staff, or students promptly while maintaining confidentiality and professionalism at all times.
  • Led professional development initiatives for faculty members, providing opportunities for skill enhancement and career advancement.
  • Supervised, assessed and mentored teachers and paraprofessionals.
  • Facilitated collaboration between departments for seamless interdisciplinary education experiences for students.
  • Initiated partnerships with local businesses and community organizations to support educational programs and provide real-world learning opportunities for students.
  • Addressed individual student needs by coordinating with special education professionals to develop and implement personalized education plans.
  • Enhanced school's reputation and student enrollment numbers by implementing successful marketing and outreach strategies.
  • Negotiated contracts with vendors for school supplies and services, ensuring cost-effectiveness without compromising on quality.
  • Observed teachers, documented activities and implemented improvement plans to optimize classrooms.
  • Developed and coordinated after-school programs and activities.
  • Prepared school budget and submitted to school board with recommendations for hiring, capital expenditures, and cost-saving initiatives.

Head of School

The Pathfinder College
03.2016 - 12.2020
  • Guided strategic planning efforts for long-term visioning and goal-setting within the school community.
  • Developed a positive school culture by fostering strong relationships among faculty, staff, students, and parents.
  • Established effective communication channels between administration, faculty, staff, parents, and students.
  • Teaching Government and Economics principles according to the school syllabus for the term
  • Improved overall school performance by implementing data-driven instructional strategies and curriculum adjustments.
  • Assessed instructional effectiveness regularly through classroom observations, providing constructive feedback to teachers for continuous improvement.
  • Collaborated with the stakeholders , PTA to set annual goals and objectives, monitoring progress throughout the year.
  • Coordinated extracurricular activities that promoted teamwork, leadership skills, and personal growth among students.
  • Mentored newly hired educators and provided encouragement and feedback.
  • Administered personnel policies and procedures for school faculty and staff.
  • Communicated policies and procedures to students and parents regarding student behavior.
  • Observed teachers, documented activities and implemented improvement plans to optimize classrooms.
  • Kept school in full compliance with established policies, legal requirements and student safety standards.
  • Developed and coordinated after-school programs and activities.
  • Proven record of developing and implementing school policies to ensure compliance with state and federal regulations.
  • Allocated school budgets and solicited additional funding from grant programs with well-written applications.

High School Coordinator

Midas College
03.2013 - 12.2015
  • Established partnerships with local businesses and organizations to provide internships and job shadowing experiences for students interested in pursuing specific career paths.
  • Teaching Government and Economics principles according to the school syllabus for the term
  • Collaborated with teachers in developing engaging lesson plans aligned with state standards and curriculum requirements.
  • Monitored academic progress and intervened when necessary by providing additional support services such as tutoring or counseling referrals.
  • Enhanced student involvement by incorporating extracurricular activities and community partnerships into the high school program.
  • Served as a liaison between high school programs and district administration, advocating for resources and support needed to ensure student success.
  • Supported special education programming by collaborating with relevant stakeholders to create tailored learning plans for individual students.

Teacher/ coordinator

Prime Success College
03.2006 - 12.2012
  • Develop Curriculum and Lesson Plans and present lessons to students individually and in groups
  • Plan, Organize, and implement appropriate instructional program in a secondary learning environment
  • Preparation of lesson notes
  • Teaching Government and Economics principles according to the school syllabus for the term
  • Prepare test and examination questions and grade accordingly
  • Prepare learning plans for students who require additional support
  • Developing curriculum, organizing extra curricula activities like sports, field trips, excursion etc
  • Supervision and coordinating teachers and staff duties
  • Budgeting, pay roll functions, report presentation
  • Communicating with parents in promoting and understanding school objectives termly
  • Increased parent involvement through regular communication, fostering a strong home-school connection and encouraging parental support in student learning.
  • Evaluated student progress regularly through formative assessments, adjusting instruction as needed to maximize learning outcomes.
  • Communicated student progress and needs to program staff and managing conservator.
  • Attended and participated in extracurricular activities such as social activities, sporting activities, clubs and student organizations.
  • Served as an advisor for extracurricular clubs or organizations, enriching the overall educational experience for participating students outside the classroom setting.
  • Reduced classroom disruptions by implementing consistent behavior management strategies and maintaining a positive learning environment.
  • Monitored expenditures to remain within budgets and improve forecasting accuracy.
  • Built relationships with external stakeholders, community organizations and donors to increase program scope.


Education

Diploma - Developmental Social Worker

City College
Toronto, ON
09-2025

License - OTL

FSRA
02-2024

M.ed - Educational Administration and planning

University of Lagos, Akoka
01.2017

Bachelor’s Degree - Business Education

University of Nigeria, Nsukka
01.2006

Diploma - Political Science/Economics

Osun State College of Education
01.1998

Skills

  • Effective Communication and interpersonal relation Customer’s management skills
  • Ability to learn and adhere to compliance regulations and Business ethics with integrity
  • A critical thinker who is Detail-oriented with strong time management skills, ability to multi-task
  • Highly organized with ability to set priorities to meet deadlines and achieve business objectives
  • A creative representative with a strong work ethic and high problem solving skills
  • Proficient in MS Word, Excel, PowerPoint, Outlook, google suite
  • Ability to work with staff across multiple departments
  • Competency in writing reports and handling presentation
  • Problem-solving
  • Time management
  • Attention to detail
  • Decision-making
  • Teamwork and collaboration
  • Multitasking
  • Verbal and written communication
  • Relationship building
  • Portfolio management
  • Policy analysis
  • Goal oriented
  • Underwriting principles
  • Product knowledge
  • Property and casualty insurance
  • Collaborative leadership
  • School event coordination
  • Instructional leadership
  • Academic administration
  • Policies and procedures implementation
  • Training and mentoring
  • Student and parent relations
  • Transportation management
  • Staff development
  • Records management
  • Educational staff supervision
  • Academic planning
  • Teacher training
  • School administration
  • Student program coordination
  • Codes of conduct
  • Parent communication
  • Facilities management
  • Student discipline
  • Staff evaluation
  • Learning standards
  • Team building
  • School leadership
  • Microsoft office
  • Coaching and mentoring
  • School community relations
  • Administrative management
  • Classroom management
  • Lesson planning
  • Critical thinking
  • Motivating students
  • Student engagement

Accomplishments

  • Supervised team of 35 staff members.
  • Collaborated with team of Community & parents in the development of school social activities
  • Achieved increased number of enrollment through effectively providing students academic support .and parents participation
  • Achieved high student performance , by introducing school clubs , such as STEM , sport programe & social activities

Certification

  • Food safety 2024
  • FSRA OTL license 2024
  • Nigerian Institute of Management Proficiency Certificate in Management 2009

Languages

English

Interests

  • Music
  • Participating in cultural exchange programs
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Adventure Travel
  • Participate in soccer and indoor sports
  • Participating in various activities, including research , team project , community support
  • Personal Development and Self-Improvement

Timeline

Licensed Insurance Advisor

RBC Insurance
01.2024 - Current

Customer service representative

Embark Corp Canada
06.2023 - 10.2023

School Administrator

De Master's Academy
01.2021 - 02.2023

Head of School

The Pathfinder College
03.2016 - 12.2020

High School Coordinator

Midas College
03.2013 - 12.2015

Teacher/ coordinator

Prime Success College
03.2006 - 12.2012

Bachelor’s Degree - Business Education

University of Nigeria, Nsukka

Diploma - Political Science/Economics

Osun State College of Education

Diploma - Developmental Social Worker

City College

License - OTL

FSRA

M.ed - Educational Administration and planning

University of Lagos, Akoka

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ADEBISI SONUPE