Summary
Overview
Work History
Education
Skills
Reading, Traveling and Networking
Timeline
Generic

Adebimpe Babatola

Brantford,Choose...

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

3
3
years of professional experience

Work History

Customer Service and Sales Representative

Whassan Nigeria Limited
02.2021 - 01.2023
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Used in-store system to locate inventory and place special orders for customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Customer Service Support Representative

DIKBUTCO ECO FURNITURE
01.2020 - 12.2020
  • Researched and identified solutions to technical problems.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.
  • Created user accounts and assigned permissions.
  • Developed and implemented preventive maintenance procedures.
  • Configured and tested new software and hardware.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Assisted in development of system security protocols.

Education

Bachelor of Science -

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
04.2024

Skills

  • Lead Generation
  • Customer Service
  • Account Development
  • Competitor Research
  • Client Service
  • Client Account Management
  • Records Management
  • Sales Closing
  • Sales Consultation
  • Lead Prospecting

Reading, Traveling and Networking

I traveled to the QMS conference in Portugal in 2020. I attended the Safety and Health Expo 2019 in London, amongst other international travel experiences. I look forward to visiting Paris in the summer of 2024.  

Timeline

Customer Service and Sales Representative

Whassan Nigeria Limited
02.2021 - 01.2023

Customer Service Support Representative

DIKBUTCO ECO FURNITURE
01.2020 - 12.2020

Bachelor of Science -

Conestoga College Institute of Technology And Advanced Learning

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Adebimpe Babatola