ADEBAYO OKETOOTO
Calgary,Canada
Summary
To participate as a team member in a dynamic and effective work environment focused on promoting efficiency by providing good customer services and values to aid growth
Outgoing, detail-oriented Customer Service Professional possessing 8 years of combined experience. In Shipping and Receiving, Warehousing, Logistics, Manufacturing, Transportation and Retail establishments. Solid experience in assisting customers in person, via email or phone by answering inquiries, explaining services and addressing concerns or complaints. Solid oral and written communication demonstrated by addressing customers’ needs and through accurate data entry of customer claims into company database. Strong organizational skills with proven ability to manage documents and office filing system. Proficiency in Microsoft applications including Word, Excel, PowerPoint and Outlook, Power BI Proficiency in SAP, JDE, WHIMS Formal academic training with CITT. Certified logistics professional by CITT. Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operation Supervisor
Imperial Dade
03.2023 - Current
- Providing leadership, mentorship and supervision to all warehouse employees
- Promoting a culture of safety at every opportunity with employees
- Ensuring safety procedures are being followed strictly and that work is performed in a safe and efficient manner
- Supervising the daily workflow in the areas of order picking, receiving and truck loading
- Identifying process improvements, increase efficiency and productivity to achieve budget targets and operational metrics
- Working collaboratively with other departments to ensure effective internal and external customer service
- Ensuring standard productivity and error standards are consistently met
- Providing orientation and ongoing training
- Assessing manpower requirements necessary to maintain established service levels
- Supporting co-workers on day shift / night shift.
Outbound Warehouse Supervisor
Sysco Canada
06.2022 - 03.2023
- Managing 52 associates to achieve a designated production schedule
- Developing standards and working relationships with outside contractors (e.g., Lumping)
- Supporting warehouse team members with technology systems (Motorola RF scanners, Zebra printers and tablets)
- Completing daily warehouse inspections (coach cards, observations and facility audits)
- Daily communication with Merchandising team and inventory control to ensure efficiency
- Monitoring problems/inefficiencies with receiving operations, generate ideas and solutions
- Accountable for the accuracy of timecards, approvals and scheduling of direct reports
- Responsible for compliance with all Policies and Standard Operating Procedures (SOPs) comprising Sysco’s Food Safety Program, specific for the assigned role
- Assisting Food Safety Program Manager in ensuring compliance with Sysco’s Food Safety Program that leads to compliance with third party certification and customer requirements
- Driving Environmental, Health and Safety performance by acting as an example and holding the team accountable to complying with EHS programs, policies, and requirements
- Frequently communicates the company's vision, direction, goals, performance against plan, changes, and expectations through participation in department meetings, one-on-one meetings, and informal conversations with associates
- Acting as a change agent by driving continuous organizational improvement
- Performing other duties as assigned by the manager.
Warehouse Supervisor
Westward parts
03.2021 - 06.2022
- Ensured outbound shipping, inbound receiving and cycle counting targets are met as per policies
- Followed company policies and procedures
- Implemented safety policies and ensured all relevant safety procedures are followed
- Providing feedback and supporting industry best practices
- Supported front-end activities by scheduling restocking activities and providing support to Customer Service team
- Approved Vacations and warehouse personnel working hours on ADP
- Monitor Warehouse KPI, investigate and adjust areas failing to meet the standards
- Trained warehouse personnel on processes and procedures
- Assigned work to 16 warehouse personnel and providing feedback
- Planned inbound and outbound schedules
- Investigated error reports from shipping and resolving them on JDE
- Assisted with hiring, training coaching and counselling of warehouse personnel to provide ongoing support and development
- Followed up with couriers on tracing of missing package and filing claims for lost package.
Warehouse/Inventory Control Manager
Petland Canada
10.2016 - 03.2021
- Received and processed products orders for the store to meet customer’s need
- Managed the shipping, the inbound receiving and ensuring cycle counts meet the company’s policies
- Planned inbound and outbound schedules
- Constantly adapted to innovations in the warehouse that enhances smooth operations
- Monitored warehouse key performance indicators, investigating and adjusting areas that need improvement in meeting the standard
- Lifted, bent and carried products weighing 50lb constantly unassisted
- Assigned work to warehouse associates and provided feedback on their performance
- Implemented safety policies and ensured all safety procedures are followed in the warehouse operations
- Communicated with vendor representatives for discrepancies in the shipment, returned products and damages on shipment
- Received and processed product orders from customers and from pet counsellors
- Calculated figures and amount such as discounts, interest, and percentage for product cost
- Communicated shipment details to various vendors
- Managed, trained, mentored and coached warehouse associates
- Maintained accurate filling system, updated details of shipments in the system and ensured accurate billing
- Ensured trailers are being loaded and unloaded in safe and reasonable timeframe
- Assigned work to the warehouse associates and ensuring it has been done in a reasonable period
- Consistently completed all required paper, ensured it is kept up to date according to standards outlined in stock manual (Nils, special orders, invoices, and forms)
- Oversaw the training of team members in stock room procedures according to store needs
- Maintained control of inventory items including seasonal and overstock items (scan and count tracking system)
- Collaborated with sales to forecast future sales and make available goods for customer
- Interacted and communicated with vendors in a professional and courteous manner, ensuring that the needs of the store are met
- Attended to other responsibilities as assigned by the store and regional manager.
Warehouse Manager
Matyusrot International Company
01.2013 - 05.2015
- Responded to incoming calls from customers regarding goods purchased, delivery timelines, inquiries, or complaints
- Handled all calls in accordance with the company’s stipulated regulations and standards ensuring timely and satisfactory solutions
- Coordinated delivery and freight contracts with the logistics suppliers
- Responded to drivers’ issues and provided possible solutions for smooth delivery
- Responsible for managing warehouse staff and warehouse functions such shipping, receiving, picking and stocking
- Supervised the planning, assigning and direction of all warehouse staff in receiving, stocking, picking, parking and shipment of products for the shift
- Developed constructive and cooperative working relationships by mentoring, problem solving, negotiation, and addressed staff challenges
- Completed plans by established priorities, scheduled activities and employees monitoring progress, revised schedules and solved problems
- Assisted with the development of written process and procedure for identifying, tracking, transferring, reporting and disposing of waste
- Established standard emergency operating procedures for receiving, handling, storing and shipping of products
- Managed a team of 40 warehouse associates; hired, trained, coached and delegated responsibilities
- Analyzed and interpreted documents such as safety rules, operation maintenance instructions
- Verified and confirmed various claims such as lost, damaged or stolen goods from clients and drivers
- Maintained accurate filling system, updated details of shipments in the system and ensured accurate billing
- Responded to client’s complaints promptly and provided solutions based on company protocols to ensure customer satisfaction.
Education
Post-Graduate Certificate - Leadership & Management
Manitoba Institute of Trades and Technology
Winnipeg, Manitoba07.2017
Post Graduate Certificate - Logistics Management
Centennial College
Toronto, Ontario04.2016
Bachelor of Science - Agricultural Economics
Federal University of Agriculture
Abeokuta, Nigeria06.2012
National Diploma - Mechanical Engineering
The Polytechnic
Ibadan, Nigeria05.2007
Skills
- Conflict Resolution
- Organizational Skills
- Fluent in [Language]
- Teamwork and Collaboration
- Supervision and Leadership
- Critical Thinking
- PPE Use
- Excellent Communication
Affiliations
- Association for supply chain management (APICS)
- Canada Institute of Transportation and Traffic (CITT)
- Health Safety and Environment
- Project Management Professional (PMP)
Languages
English
Full Professional
Certification
CITT - Canada Institute of traffic and transportation
Canada institute of traffic and transportation
The institute is the Canada largest logistics association that is dedicated to the advancement of professionals and business in logistics. It is where people in logistics come together to interact, share ideas and thought leadership learn, build their network, create new business relationship and much more.
Timeline
Operation Supervisor
Imperial Dade
03.2023 - Current
Outbound Warehouse Supervisor
Sysco Canada
06.2022 - 03.2023
Warehouse Supervisor
Westward parts
03.2021 - 06.2022
Warehouse/Inventory Control Manager
Petland Canada
10.2016 - 03.2021
Warehouse Manager
Matyusrot International Company
01.2013 - 05.2015
Post-Graduate Certificate - Leadership & Management
Manitoba Institute of Trades and Technology
Post Graduate Certificate - Logistics Management
Centennial College
Bachelor of Science - Agricultural Economics
Federal University of Agriculture
National Diploma - Mechanical Engineering
The Polytechnic
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