Adebayo Akin-Omotuyi
Summary
Dynamic Individual with hands-on experience in Accounts Payable Accounting and excellent customer service delivery. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Billing and Technical Support Representative
Kelly Services (Canada) Ltd
08.2023 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Solved complex technical issues for clients, leading to significant decrease in repeat support calls.
Accounts Payable Officer
Femab Properties and Construction Ltd
04.2018 - 02.2023
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Proactively identified opportunities for cost savings through analysis of spending trends and leveraging volume discounts with key suppliers.
- Enhanced vendor relations through prompt communication and professional handling of inquiries or concerns.
- Positively interacted with all partners, employees and customers using exemplary communication and interpersonal talents.
- Maintained accurate financial records with meticulous attention to detail in data entry and account coding.
- Assisted with month-end closing procedures to ensure timely completion of financial reporting requirements.
- Managed accurate and timely processing of over 2000 invoices per month.
- Safeguarded company assets by verifying proper authorization before processing payments for large expenses or unusual transactions.
- Reduced errors in invoice processing by conducting thorough reviews and reconciliations of vendor statements.
- Ensured compliance with internal control policies through regular review and updates of department procedures manuals.
- Observed strict confidentiality regulations to maintain data security.
Accounts Payable Clerk
Relugas Construction Ltd
10.2013 - 03.2018
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
Education
MBA - Management
Lagos State University
Lagos, Nig05.2007
Bachelor of Science - Accounting
University of Ilorin
Ilorin, Nig09.1997
Skills
- Technical Troubleshooting
- Technical Support
- Product Troubleshooting
- Remote Support
- Account Management
- Microsoft Windows and Office
- Sage Accounting and Quickbooks
- Attention to Detail
Languages
Timeline
Billing and Technical Support Representative
Kelly Services (Canada) Ltd
08.2023 - Current
Accounts Payable Officer
Femab Properties and Construction Ltd
04.2018 - 02.2023
Accounts Payable Clerk
Relugas Construction Ltd
10.2013 - 03.2018
MBA - Management
Lagos State University
Bachelor of Science - Accounting
University of Ilorin
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