Adebanke Samuel
London,Ontario
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
2
2
Certification
2
2
years of post-secondary education
Work History
Assistant Store Manager
Payless African Store
2019.07 - 2019.12
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Customer Care Representative
Samsung
2009.03 - 2011.04
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Resolved concerns with products or services to help with retention and drive sales.
Education
National Diploma - Computer Science
Lagos State Polytechnic
Lagos Nigeria 2009.05 - 2011.04
Skills
- Stock Management
- Store Organization
- Operations Oversight
- Loss Prevention
- Strategic Planning
- Customer Service
- Data Entry
- Payment Processing
- Customer Relationship Management
Languages
English
Full Professional
Certification
- Child Protection:Children Rights - 2019
- Caregiver - 2020
- Cyber security - 2023
- Safe Food Handling - 2023
Timeline
Assistant Store Manager
Payless African Store
2019.07 - 2019.12
National Diploma - Computer Science
Lagos State Polytechnic
2009.05 - 2011.04
Customer Care Representative
Samsung
2009.03 - 2011.04
- Fashion Designing Training - 2014
- Child Protection:Children Rights - 2019
- Caregiver - 2020
- Cyber security - 2023
- Safe Food Handling - 2023
- First Aid/CPR - 2023
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