Adebanke Ogunshakin
Vaughan,ON
Summary
Practiced customer service professional with expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information.
Driven professional with many years of experience providing customers with information about services and products. Skilled in assessing customer needs, generating leads, and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills.
Overview
8
8
years of professional experience
Work History
Shop Attendant
Tesco Superstore
Bolton , North West England
09.2022 - 08.2024
- Assisted customers with product selection and provided information on product availability and pricing.
- Greeted customers, answered queries, and processed payments for purchases.
- Organized merchandise displays to attract customers and promote sales.
Customer Care Attendant
Nigerian Geological Survey Agency
Abuja , Nigeria
09.2016 - 08.2022
- Greeted customers and provided customer service support.
- Responded to customer inquiries, complaints and feedback in a timely manner.
- Provided accurate information about products and services.
- Provide schedule planning support, technical team
- Schedule staff to ensure continuity of care in the provision of service delivery
- Update and maintain an electronic database.
- File and maintain client records.
- Perform data entry of all relevant client, employee, and billing information.
- Respond to all caller inquiries with efficiency and appropriate urgency
- Provide support to billing activities
- Generate and distribute various scheduling and billing reports
- Investigate and follow up in errors/discrepancies in services rendered.
Education
MBA - Financial And Management Analytics
International Business University
Toronto, ON09-2024
Master of Science - Environmental Management
University of Bolton
Bolton , England 09-2023
Bachelor of Science - Geology
University Of Ilorin
Ilorin, Kwara Nigeria07-2010
Skills
- Upselling strategies
- Point of sale systems
- Stock replenishment
- Merchandise Display
- POS Systems
- Inventory Management
- Collaborative Relationship Development
- Safety Procedures
- Building rapport
- Records Management
- Inventory Control
Affiliations
- Volunteering at the British Heart Foundation
Timeline
Shop Attendant
Tesco Superstore
09.2022 - 08.2024
Customer Care Attendant
Nigerian Geological Survey Agency
09.2016 - 08.2022
MBA - Financial And Management Analytics
International Business University
Master of Science - Environmental Management
University of Bolton
Bachelor of Science - Geology
University Of Ilorin
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