ADEBAMBO OWOLABI
London,ON
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication.
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Relationship Manager
Sterling Bank Plc
04.2023 - 10.2024
- Maintain high Sales, Retail, and professional customer interactions
- Assessed employee performance and developed improvement plans
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Able to increase productivity adopting both inbound and outbound marketing of client products inline with the given target.
- Effective coordination of team of customer service personnel while helping front-line team members work effectively with over [50] daily customers.
Relationship Manager
Osa God Graphics Nig Ltd
06.2017 - 03.2024
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Able to increase productivity adopting both inbound and outbound marketing of client products.
- Created training guides and in-person and online training courses to improve customer user experience in software environment.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
Sales Manager
Strategic Outsourcing Limited
02.2010 - 03.2023
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended industry events and conventions to explain sales opportunities.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Able to increase productivity adopting both inbound and outbound marketing of client products.
Education
Computer Networking and maintenance -
HiiT Hands-on Institute of Information Technology
Kano, Kano State06.2008
Higher National Diploma - Mass communication
Moshood Abiola Polythecnic
Abeokuta, Ogun State12.2007
Secondary School Certificate - Secondary School
Iganmode Grammer School
05.2001
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving and Proactive attitude
- Excellent Multitasking
- Guest Services
- Telephone Etiquette
- Team player mentality
- Hospitality
- Relationship building and management
- Wealth management offerings
- New business generation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets an able to meet report deadline.
- Achieved completion of building project through effectively helping with monitoring and supervision.
- Achieved over 100% of liability target by introducing outbound marketing strategy to meet the organisation tasks.
Certification
Certificate in Computer Technology, 06/01/08
Languages
English
Native or Bilingual
Hobbies and Interests
Reading gives me more knowledge about people, environment and culture., Meeting people gives me joy to know more of them.
Skillsummary
- Punctual
- Reliable
- Cooperative
- Honest
- Hard working
- Self motivated
- Work well under pressure
- Interpersonal skills
- Confidentiality
- Maintenance of Integrity
- Customer support and management skills
- High customer service inbuilt
- Maintain customer positive ongoing relationships
Timeline
Relationship Manager
Sterling Bank Plc
04.2023 - 10.2024
Relationship Manager
Osa God Graphics Nig Ltd
06.2017 - 03.2024
Sales Manager
Strategic Outsourcing Limited
02.2010 - 03.2023
Secondary School Certificate - Secondary School
Iganmode Grammer School
Computer Networking and maintenance -
HiiT Hands-on Institute of Information Technology
Higher National Diploma - Mass communication
Moshood Abiola Polythecnic
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