Ade Ojengbede

• Assist in managing day-to-day operation of the Office of the Registrar and Student Services Center, including the functions of counter and telephone responsibilities, incoming and outgoing transcripts, registration appeals, enrollment verifications, and coordinating work assignments.
• Develop and implement policies and procedures in alignment with college policies and procedures.
• Plan, organize and direct staff development and training for the Student Services Center through staff meetings, workshops and other educational opportunities.
• Ensure compliance with the Family Education Rights and Privacy Act (FERPA) including development and enforcement of the College's official FERPA policy, communicating the policy to faculty, staff, students and their parents, and external persons and organizations, and providing FERPA training to faculty and staff.
• Ensure timely reporting and compliance of student records to the National Student Clearinghouse (NSC).
• Oversee clear communication of key academic deadlines and processes for the College community.
• Maintain the College catalog through Acalog and Curriculog; complete reports; manage registration and record keeping.
• Foster and maintain collaborative and collegial relationships with College faculty, staff, and students.
• Collaborate with various Student Affairs and Academic Affairs teams on improving the student experience.
• Analyze Registrar's Office processes, outcomes and workflow to identify and correct inefficiencies in productivity and internal/external customer service.
• Develop and implement training for staff and faculty on main campus and other campus locations to streamline services and ensure continuous improvement.
• Develop, organize, and coordinate technical and general projects and activities for the Enrollment Services Division.
• Interface with other institutions and national organizations such as AACRAO and MACRAO to be abreast of current practices pertaining to the duties of the office, and ensure that the College adopts practices, policies and procedures that support the success of its students.
• Build and retain a diverse team, providing exceptional leadership and effective supervision.
• Model inclusive leadership in team meetings, hiring and promotion actions, performance management, opportunities for growth, and mentorship.
• Through supervision of team members, oversee the carrying out of all administrative and operational activities related to the Student Services Center.
• Managed data and correspondence to secure information across complex landscapes of organizational department

• Taught FDN 2200, online, student success class to International students

• Taught FDN 1110, on campus, student success class to incoming freshmen

• Assisted students with accurate degree completion planning, course scheduling, identifying resources and developing achievable academic goals

• Resolved student issues in an expedient and diplomatic manner

• Gathered appropriate documentation and review files for conversion

• Responsible for timely and accurate data entry in Colleague, Blackboard, Perceptive Content and Student Planning

• Maintained clear communication with advising directors and Registrars

• Worked collaboratively with colleagues to problem solve and share best practices

• Assisted in developing the annual course schedule and budget for the center

• Performed testing for upgrades to Student Planning, as needed

• Prepared institutional reports, as needed

• Participated in commencement activities

• Participated on committees and special projects, as assigned

• Served in areas of admissions, multicultural academic student services, student account services and university billing

• Monitored cost centers and internal order numbers

• Reconciled department operational budget

• Hired, selected, trained and evaluated new staff

• Processed payroll

• Verified authenticity of student transcripts and documents

• Planned, designed and presented training programs and materials regarding policy changes

• Promoted efforts to increase diversity on campus