Ade Ogundairo
Ottawa,Canada
Summary
I am a graduate from the University of Ottawa, I graduated with a bachelors in Criminology, I am currently employed as a Guest Services professional with background in delivering exceptional customer experiences in hospitality environments. I am skilled in problem-solving, conflict resolution, and maintaining customer satisfaction. Known for strong team collaboration, adaptability, and consistently achieving results. Proficient in handling guest inquiries, managing reservations, and ensuring smooth operations. Committed to improving tenant satisfaction through proactive communication and safety initiatives. I am able to perform advanced Excel functions to enhance reporting efficiency while fostering team collaboration and mentoring.
Overview
4
4
years of professional experience
Work History
Guest Service Representative
Cadillac Fairview
10.2024 - Current
- Maintained detailed knowledge of property amenities, services, policies, and procedures to provide accurate information to guests.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
- In my current role as a guest services representative, I collaborated closely with the operations and maintenance department to create work orders addressing and resolving structural issues. Additionally, I worked hand-in-hand with the security team to ensure the safety and well-being of all mall patrons.
- I cross-trained new and existing employees within my team to maximize team performance.
- Fostered strong relationships with mall tenants to ensure effective communication between the property owners and the tenants. For example, I conducted regular check-ins to discuss any concerns or feedback from tenants, which helped facilitate timely resolutions to issues and improved overall tenant satisfaction
- As a member of the Health and Safety Committee I helped to conduct monthly walk throughs of the property to highlight any safety concerns and implement safety procedures to create safe working conditions for workers.
- proficient in Excel, utilizing it for various tasks such as data analysis, creating pivot tables, and generating detailed reports. For instance, I regularly use Excel to track and analyze customer feedback, which helps identify trends and areas for improvement. Additionally, I have created complex formulas to automate calculations, saving time and increasing efficiency in reporting tasks.
Store Supervisor
Zara
09.2023 - 09.2024
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Retail Store Lead
Paradies Lagardere Travel Retail
06.2022 - 09.2023
- Led a team of associates, prioritizing tasks to ensure smooth daily operations and achieve sales goals.
- Organized promotional events that drove foot traffic into the store while generating awareness about exclusive offers or limited-time deals.
- Managed inventory control, reducing stock discrepancies and ensuring accurate product availability.
- Evaluated employee performance regularly, offering constructive feedback for continuous improvement within the team dynamics.
- Provided comprehensive training for new hires, resulting in improved performance and quicker onboarding.
Retail Sales Associate
Walmart
03.2021 - 03.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Education
Bachelor of Social Science - Criminology
University of Ottawa
Ottawa, ON06-2024
Skills
- Customer service
- Computer skills
- Data inputting
- Inventory monitoring
- Advanced formulas
- Sorting data
- Data validation
- Typing 85 WPM
Languages
English
Native or Bilingual
Timeline
Guest Service Representative
Cadillac Fairview
10.2024 - Current
Store Supervisor
Zara
09.2023 - 09.2024
Retail Store Lead
Paradies Lagardere Travel Retail
06.2022 - 09.2023
Retail Sales Associate
Walmart
03.2021 - 03.2022
Bachelor of Social Science - Criminology
University of Ottawa
Similar Profiles
Robin StupartRobin Stupart
Human Resources Coordinator at Cadillac FairviewHuman Resources Coordinator at Cadillac Fairview
Adriana CoelloAdriana Coello
Marketing Coordinator-Retail at Cadillac FairviewMarketing Coordinator-Retail at Cadillac Fairview
Asis ChowdharyAsis Chowdhary
Executive Team Leader - Client Communication at Cadillac FairviewExecutive Team Leader - Client Communication at Cadillac Fairview