Ade Bisiriyu
742 Kingsmere Crescent, Calgary,Alberta
Summary
Dynamic Lead Sales Associate with a proven track record in driving sales growth and exceeding targets. Expertise in customer relationship management, sales strategy development, and effective team leadership. Strong communicator and problem solver, adept at fostering collaboration and delivering exceptional service. Dedicated to leveraging skills to enhance team performance and achieve organizational objectives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Sales Associate
The Home Depot
Calgary, Alberta
03.2023 - Current
- Promoted a positive culture of teamwork and inclusion, increasing employee morale.
- Provided exceptional B2B customer support, ensuring timely resolution of client issues and inquiries. I was involved in customer credit card transactions and awarded Silver and Bronze Badges for outstanding performance.
- Collaborated with other departments within the organization to ensure that customer needs were met promptly.
Customer Technical Support Agent
Alorica
Calgary, Alberta
10.2023 - 09.2024
- Provided technical assistance to customers via phone, email, and online chat.
- Resolved customer escalations and operational challenges to ensure satisfaction and retention.
- Proactively secured electronic payments and addressed production issues by liaising with product and technical teams.
Logistics Customer Package Handler ( On-Site)
FedEx,
Calgary, Alberta
03.2022 - 03.2023
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Communicated effectively with supervisors regarding any logistical issues.
Customer Service Representative
TNI (The Network Inc.)
Calgary, Alberta
06.2022 - 09.2022
- Engaged in community-based fundraising campaigns, pitching to support critical projects.
- Mentored junior team members and managed employee relationships.
Customer Service Relationship Supervisor
Clean Angels GmbH
Berlin, Germany
05.2014 - 08.2021
- Identified areas where additional training was needed for staff members to provide better support.
- Delivered top-notch administrative support, ensuring operational excellence.
Asst. HR & Liaison Officer (NYSC)
UNICEM -LARFARGE - Now HOLCIM Group
Calabar, Alberta
09.2006 - 09.2008
- Drafted correspondence on behalf of the organization in response to inquiries
- Provided training sessions on customer service best practices for new employees within the organization.
Education
High School Diploma -
Bow Valley College
Calgary, AB12-2024
High School Diploma -
DTZ German School
Berlin Germany04-2013
Associate of Science - Business Management
National Institute of Management (NIM)
Lagos Nigeria12-2008
Bachelor of Science - Economics
Olabisi Onabanjo University
Ago-Iwoye, Ogun State, Nigeria01-2006
Skills
- Sales strategy
- Excellent communication (written and verbal), and active listening
- Effective customer service engagement, emotional intelligence, and empathetic client interaction
- Inventory and stocking
- College-proficient knowledge in policy review, liability investigation, and claims adjustment
- Time management and organizational skills in fast-paced environments
- Effective negotiation and critical thinking skills
- Teamwork and collaboration with cross-functional departments
Accomplishments
- Silver, Bronze, and Gold Badges for outstanding credit card sales customer performance
Languages
English
Proficient (C2)
C2
German
Intermediate (B1)
B1
Certification
- Chartered Business Management NIM
- Chartered Insurance Professional (CIP) (in progress)
- BSC Economics
Affiliations
- Social networking, traveling, and cultural integration
- Cooking, crafting, and exploring the culinary arts
Timeline
Customer Technical Support Agent
Alorica
10.2023 - 09.2024
Lead Sales Associate
The Home Depot
03.2023 - Current
Customer Service Representative
TNI (The Network Inc.)
06.2022 - 09.2022
Logistics Customer Package Handler ( On-Site)
FedEx,
03.2022 - 03.2023
Customer Service Relationship Supervisor
Clean Angels GmbH
05.2014 - 08.2021
Asst. HR & Liaison Officer (NYSC)
UNICEM -LARFARGE - Now HOLCIM Group
09.2006 - 09.2008
High School Diploma -
Bow Valley College
High School Diploma -
DTZ German School
Associate of Science - Business Management
National Institute of Management (NIM)
Bachelor of Science - Economics
Olabisi Onabanjo University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteOn-SiteHybridSoftware
CRM- Salesforce, HubSpot, General Office software ( Microffice suite, Word, Excel, Power point)
Interests
Networking, Cooking and Travelling
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