Summary
Overview
Work History
Education
Skills
Timeline
Ade Aderibigbe

Ade Aderibigbe

Canada

Summary

BUSINESS ANALYSIS | PROCESS IMPROVEMENT | PROJECT MANAGEMENT


A seasoned professional with over 12 years experience spanning various industries and disciplines such as business analysis, project management, data analytics, IT support and product management. Highly proficient in SDLC – Agile and Waterfall; implementing COTS software across several industries and managing several projects across cross-functional teams that add value to stakeholders and the overall business. Ambitious Business Process Analyst aiming to leverage 10 years of expertise in spearheading business solutions to optimize organizational performance. Well-versed in liaising between IT professionals and business leaders to transform business goals into actionable improvements and profitable outcomes. Demonstrated success in developing and interpreting logical data models to identify opportunities for performance improvement.

Overview

13
13
years of professional experience

Work History

Business Process Analyst

Ritchie Bros
08.2022 - Current
  • Collaborate with cross-functional teams to identify business requirements and design improvement solutions that meet the business requirements
  • Leading sprint planning efforts and identify improvement opportunities for Salesforce enhancement while increasing data efficiency by 16% and introducing 5 new metrics
  • Responsible for backlog grooming within the Product Development team using Jira to prioritize iteration, User Acceptance Testing (UAT) and software delivery using Scrum Agile techniques
  • Collaborate with Product teams and Solution Architects to identify and define the business requirements; and recommending solutions that align with the business needs.

Business Analyst

Rogers Communications
07.2020 - 08.2022
  • Facilitated daily scrums and collaborated with the Product Development team to create a feedback and support system for queries using Zendesk ticketing system
  • Collaborated with the QA team to complete an in-depth analysis of the current KMT resulting in the upgrade from V21 to OneView leading to a 97% account retention rate and 9.3% revenue growth
  • Utilized Jira to triage reported defects by replicating the defects in staging environments and assigning to the relevant QAs and developers for resolution; and to capture enhancement requirements for existing systems using epics and user stories
  • Engaged stakeholders on the benefits of business process reengineering to business operations to enhance the customer experience during interaction with the company's products
  • Analyzed the current state processes using MS Visio BPMN 2.0, identified gaps based on the proposed future state processes and developed strategies aimed at minimizing competitive threats, retaining customers, and increasing revenue
  • Performed process walkthrough with process owners and documented over 20 business processes as Standard Operating Procedures (SOPs)
  • Performed stakeholder analysis to develop a robust stakeholder register for effective collaboration with SMEs and key stakeholders in establishing change management strategies to aid the adoption of new processes and technology.

Snr. Business Analyst

LM Ericsson
01.2014 - 01.2020
  • Improved network delivery from 85% to 98% PTTCH by developing tactical reporting measures
  • Increased visibility to network operations by developing detailed analysis on network degradation and their root causes; and communicating this information via presentations and dashboards to stakeholders at different levels of the company for better service delivery decisions
  • Created forecasting and productivity reports on the daily network outage bucketization using MS Excel formulas and tools
  • Utilized MS Excel and basic SQL queries on large data sets to provide actionable business insights through periodic performance reports.

IT Project Business Analyst

Maayoit Healthcare Limited
01.2012 - 01.2014
  • Collaborated with project managers to develop project charters and plans for the implementation of a new health insurance software, elicited business, and functional requirements for the COTS software
  • Tracked project milestones, project spending and analyzed cost variance to determine project budget status
  • Managed a group of analysts to benchmark, analyze and recommend improvements and best practices for securing the organization's systems and data against security threats
  • Developed test plans and coordinated UAT efforts ensuring alignment between the software and the business and functional requirements
  • Collaborated with Finance and People Operations leaders in preparing annual budgets for annual IT spend and estimating hiring needs.

Client Relationship Analyst

Lebara Mobile
01.2010 - 01.2012
  • Managed a high-volume workload of customer emails and telephone calls in a deadline-driven environment
  • Resolved an average of 550 inquiries in a week and consistently met KPI's in speed, accuracy, and volume, assisted the Team Lead and managed a team of 12 call center agents.

Education

Master of Science (MSc) - Information Systems Management

Brunel University

Bachelor of Science (BSc) - Computer Science

University of Ilorin

Skills

  • Business Requirements and Elicitation Business Requirement Document (BRDs), Functional Requirement Document (FRDs) and Functional Design Document (FDD) QA Testing Mockups & Wireframes User Acceptance Testing (UAT) COTS (ERP) Evaluation and Implementation Process Mapping BPMN 20 JAD Sessions Effective Communication & Interpersonal Skills Prioritization Skills Scrum Methodology Active Listening Critical Thinking Functional Requirements Specification (FRS)
  • Jira Confluence Salesforce MS Office MS Project MS Visio Lucid Chart Yammer AdSoft WordPress Pivot Tables Google Docs Project Management

Timeline

Business Process Analyst - Ritchie Bros
08.2022 - Current
Business Analyst - Rogers Communications
07.2020 - 08.2022
Snr. Business Analyst - LM Ericsson
01.2014 - 01.2020
IT Project Business Analyst - Maayoit Healthcare Limited
01.2012 - 01.2014
Client Relationship Analyst - Lebara Mobile
01.2010 - 01.2012
Brunel University - Master of Science (MSc), Information Systems Management
University of Ilorin - Bachelor of Science (BSc), Computer Science

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Ade Aderibigbe