Addrianna Graham Delarge
Calgary,Canada
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Flight Attendant
Air Canada
10.2023 - Current
- Delivered exceptional customer service to enhance passenger satisfaction during international and domestic flights.
- Addressed passenger inquiries and resolved conflicts effectively, fostering a positive travel experience.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured compliance with safety regulations and emergency procedures, maintaining high standards of operational safety.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Collaborated with cabin crew to streamline in-flight service processes, improving efficiency and response times.
Credit Specialist
Royal Bank of Canada
01.2022 - 04.2022
- Developed effective relationships with customers, which helped improve overall payment processes.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Collaborated with clients to resolve disputes, fostering strong relationships and enhancing customer satisfaction.
- Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
- Maintained accurate documentation of all credit-related activities, ensuring compliance with company policies and industry regulations.
Banking Associate
Bank of Montreal
09.2020 - 01.2022
- Assisted clients with account inquiries, providing timely and accurate information to enhance customer satisfaction.
- Fostered strong client relationships, providing personalized service and maintaining open communication channels.
- Increased cross-selling opportunities through proficiently identifying client needs and recommending appropriate financial products.
- Reduced transaction processing times by effectively utilizing banking software systems for accurate data entry and account management.
- Counted currency, coins and checks received, by hand and using currency-counting machine, to prepare them for deposit and shipment to branch banks and Federal Reserve Bank.
- Examined checks for endorsements and to verify other information, such as dates, bank names, identification of persons receiving payments and legality of documents.
- Oversaw cash management activities, maintaining accuracy in balancing cash drawers and processing transactions securely.
Communications Officer
Canadian Heritage
03.2020 - 06.2021
- Developed communication strategies to enhance public engagement and awareness of cultural initiatives.
- Analyzed audience feedback to refine communication approaches, improving stakeholder satisfaction and participation rates.
- Collaborated with external partners to develop joint promotional activities, expanding reach and impact of cultural events.
- Produced engaging multimedia content such as videos and infographics to support various campaign efforts.
- Evaluated campaign performance using analytics tools, refining strategies based on data-driven insights.
- Analyzed engagement data to refine future communication plans.
- Carried out extensive research using internal and external data to understand trends in research output and plan accordingly.
Administrative Assistant
Ottawa Physiotherapy & Sports Clinic
05.2018 - 12.2020
- Managed appointment scheduling and patient records using electronic health record systems.
- Coordinated communication between healthcare providers, patients, and administrative staff to streamline operations.
- Facilitated patient intake process by collecting necessary information and providing exceptional customer service experience.
- Implemented office procedures that enhanced efficiency and reduced operational delays in daily activities.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Administrative Assistant
Dr. Catherine D'Amico
01.2016 - 03.2018
- Developed and maintained filing systems to ensure accurate documentation and easy retrieval of patient information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for physicians (5) by scheduling appointments strategically while considering priorities and minimizing conflicts.
Education
Residential Real Estate Associate -
Real Estate Council of Alberta
Calgary, AB11.2021
Bachelor's Degree - Communication and Media Studies
Carleton University
Ottawa, ON12.2020
Skills
- Fluent in English and French
- Advanced oral and written communication skills
- Dedicated work ethic
- Reliability and punctuality
- Strategic problem resolution
- Collaborative teamwork
- Meticulous attention to detail
- Time management
- Cultural Awareness and Sensitivity
- First aid
- Analytical thinking and research
- Experienced with Microsoft Office applications
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
- Residential Real Estate License - November 2021- January 2024
Timeline
Flight Attendant
Air Canada
10.2023 - Current
Credit Specialist
Royal Bank of Canada
01.2022 - 04.2022
Banking Associate
Bank of Montreal
09.2020 - 01.2022
Communications Officer
Canadian Heritage
03.2020 - 06.2021
Administrative Assistant
Ottawa Physiotherapy & Sports Clinic
05.2018 - 12.2020
Administrative Assistant
Dr. Catherine D'Amico
01.2016 - 03.2018
Residential Real Estate Associate -
Real Estate Council of Alberta
Bachelor's Degree - Communication and Media Studies
Carleton University