Additi Joshi
Stoney Creek
Summary
Front Office Manager with a proven track record in enhancing operational efficiency and executing strategic initiatives. Expertise in performance data analysis leading to increased revenue and improved customer loyalty. Skilled in coordinating guest services and managing multiple tasks, with strengths in conflict resolution and team coordination. Highly organized and detail-oriented, excelling in fast-paced environments.
Overview
11
11
years of professional experience
5
5
Certifications
Work History
Front Office Manager
Sandman Hotel
Oakville
02.2023 - Current
- Managed daily front office operations, including guest greetings and communication across channels.
- Assisted in recruiting, training, and evaluating staff to uphold high performance standards.
- Developed staff schedules to guarantee adequate coverage during peak periods.
- Organized training sessions to enhance customer service skills and knowledge among staff.
- Resolved customer complaints promptly while maintaining professionalism at all times.
- Collaborated with housekeeping and maintenance teams for timely service delivery.
- Analyzed business performance data, forecasting results for senior management review.
- Prepared monthly reports on sales activities, revenue, and expenses for strategic planning.
Guest Service Manager
Sandman Hotel
Oakville
11.2021 - 01.2023
- Monitored customer service operations to uphold quality standards consistently.
- Managed a team of front desk agents, supervising issue resolution and performance.
- Handled high volume of phone calls, routing them to appropriate departments.
- Collaborated with various departments to ensure seamless operational processes.
- Promoted customer loyalty by enrolling guests in rewards programs.
- Created reports detailing daily transactions and sales activities for management review.
- Provided support for daily operational challenges related to guest services.
- Cultivated productive relationships with employees to enhance team dynamics.
Restaurant Manager
Boston Pizza
Oakville
08.2020 - 11.2021
- Implemented inventory tracking systems to enhance stock management efficiency.
- Developed training programs for staff to elevate service quality and operational standards.
- Coordinated marketing initiatives that increased restaurant visibility and attracted new customers.
- Conducted performance reviews to deliver constructive feedback and foster employee development.
- Analyzed customer feedback for trend identification and satisfaction rate improvement.
- Managed vendor relationships ensuring timely delivery of high-quality supplies and services.
- Streamlined daily operations by applying best practices in workflow management.
- Oversaw daily restaurant operations, including scheduling, budgeting, and inventory control.
Guest Service Representative
Holiday inn
Peterborough
06.2018 - 03.2020
- Promoted guest satisfaction through enthusiastic and friendly interactions.
- Handled payment processing, ensuring accurate receipts and change for customers.
- Resolved customer complaints professionally and efficiently to maintain service quality.
- Greeted walk-in and phone guests, assessing interests and needs effectively.
- Responded to inquiries regarding room availability and rates promptly.
- Invited guests to join loyalty programs and promotions for ongoing engagement.
- Monitored security cameras to ensure safety of guests and staff.
- Maintained inventory levels of supplies essential for front desk operations.
Housekeeping Supervisor
Palace Downtown
Dubai
06.2015 - 10.2017
- Trained new staff on cleaning protocols and safety standards to enhance team efficiency.
- Coordinated daily housekeeping operations, ensuring timely task completion and smooth workflows.
- Conducted regular inspections of guest rooms and common areas to uphold cleanliness standards.
- Streamlined cleaning processes, significantly improving overall workflow efficiency for housekeeping team.
- Maintained records of cleaning supplies, equipment, and room assignments to ensure adequate stock levels.
- Facilitated regular team meetings to address challenges and foster a collaborative environment.
- Collaborated with maintenance teams to resolve facility issues affecting guest satisfaction.
- Promoted customer satisfaction by ensuring prompt and effective responses to all guest requests.
Education
Under Graduation - Hospitality Administration And Management
Fleming College
Peterborough, Ontario07-2019
Bachelors in Hospitality & Tourism Managment - Hospitality And Tourism Management
VIHTM
Gujarat, India 04-2015
Skills
- Front desk operations and PMS management
- Guest relations and service recovery
- Team leadership and training
- Banking and cash handling
- Interdepartmental coordination
- Multitasking in high-pressure environments
- Reporting and daily revenue checks
- Hotel operations management
- Emotional intelligence
- Strategic planning and decision-making
- Sales and reputation management
- Financial management (budgeting, P&L, cost control)
- Professional communication (verbal and written)
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Certification
Smart Serve
Timeline
Front Office Manager
Sandman Hotel
02.2023 - Current
Guest Service Manager
Sandman Hotel
11.2021 - 01.2023
Restaurant Manager
Boston Pizza
08.2020 - 11.2021
Guest Service Representative
Holiday inn
06.2018 - 03.2020
Housekeeping Supervisor
Palace Downtown
06.2015 - 10.2017
Under Graduation - Hospitality Administration And Management
Fleming College
Bachelors in Hospitality & Tourism Managment - Hospitality And Tourism Management
VIHTM