Addisu Geleta
Deskside Support Specialist
Toronto,Canada
Summary
Competent Deskside Support Specialist well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Deskside Support Specialist
Compugen Inc
Greater Toronto Area , ON
11.2021 - Current
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks.
- Perform iPhone refreshment project for more than 100 lawyer's and managers.
- Deployed and tracked assets for customer use.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
Technical Support Representative
Compugen Inc
Greater Toronto Area, ON
05.2021 - 11.2021
- Configured hardware, devices and software to set up work stations for employees.
- Refurbished used computers and technological equipment.
- Disconnected and reconnected desktops and peripherals to support office moves.
Support Specialist
Optimus Technical Solution
Greater Toronto Area, ON
06.2020 - 05.2021
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
Technical Support Specialist
AZCloudTech
Toronto, ON
08.2018 - 03.2019
- Configured hardware, devices and software to set up work stations for employees.
- Disassembled computers to perform diagnostics and check for repair needs.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
Education
Associate of Science - Information Technology Administrator
TriOS College
Toronto, ON 03.2019 - 11.2020
Skills
Desktop support
Maintenance and Repair
Flexible and Adaptable
Networking Hardware Installation
Helpdesk administration
Hardware Inventory Management
Mobile device management
Self-Motivated
Windows Operating System
Mac OS Operating System
Google Workspace
Microsoft Exchange
Timeline
Deskside Support Specialist
Compugen Inc
11.2021 - Current
Technical Support Representative
Compugen Inc
05.2021 - 11.2021
Support Specialist
Optimus Technical Solution
06.2020 - 05.2021
Associate of Science - Information Technology Administrator
TriOS College
03.2019 - 11.2020
Technical Support Specialist
AZCloudTech
08.2018 - 03.2019