Addison Winslow
Oceanside
Summary
A dedicated professional with extensive experience in team coordination and staff training. Known for effective communication and problem-solving skills, successfully resolved conflicts and improved customer satisfaction in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Associate Manager
Sonic Drive In
Kansas City
07.2021 - 12.2025
- Managed daily operations to ensure smooth service delivery.
- Coordinated team schedules to optimize staffing levels during peak hours.
- Trained new employees in customer service standards and procedures.
- Resolved customer complaints and issues to maintain satisfaction.
- Evaluated employee performance and delivered constructive feedback for development.
- Managed inventory and restocked supplies promptly.
- Enforced health and safety regulations to maintain a clean environment.
- Resolved conflicts between employees or customers in a professional manner.
Host
Margaritas Cantina
Liberty
01.2021 - 04.2021
- Greeted and seated guests promptly in a busy restaurant environment.
- Coordinated with servers to facilitate seamless dining experiences for guests.
- Maintained cleanliness and organization of the host stand area.
- Assisted in training new hosts on company procedures and customer service standards.
- Resolved customer complaints professionally to improve overall satisfaction.
- Greeted guests and gathered information to seat groups or place on waitlist.
Education
Associate of Arts - Psychology
Metropolitan Community College
Kansas City, MO05-2025
Skills
- Customer service
- Effective communication
- Verbal and written communication
- Conflict resolution
- Team coordination
- Problem solving
- Attention to detail
- Health standards
- Inventory management
- Staff training
Timeline
Associate Manager
Sonic Drive In
07.2021 - 12.2025
Host
Margaritas Cantina
01.2021 - 04.2021
Associate of Arts - Psychology
Metropolitan Community College