Addison Roorda
Lakeshore,Canada
Summary
Dependable Server providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Barista/Bartender
Ciao Caffe
06.2024 - Current
- Take orders while paying attention to details (e.g
- Preferences of coffee blend, dairy and sugar ratios)
- Prepare beverages following recipes
- Serve beverages and prepared food, like cookies, pastries and muffins
- Receive and process payments (cash and credit cards)
Assistant Manager/Server
Boston Pizza
03.2024 - 06.2024
- Collaborate with the kitchen staff to ensure timely and accurate food preparation, monitor food presentation, and address any issues or concerns related to food quality or customer satisfaction
- Handle cash transactions, manage financial processes, and maintain accurate records of sales, expenses, and inventory
Seasonal Retail Sales Associate
Garage Clothing
10.2023 - 01.2024
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
- Greets and receives customers in a welcoming manner
- Responds to customers' questions
- Directs customers by escorting them to racks and counters
Seasonal Server
Giovanni Caboto Club
04.2023 - 07.2023
- Provided exceptional service to high volume of daily customers
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners
Supervisor
Tim Hortons
11.2021 - 11.2022
- Monitored employee productivity to provide constructive feedback and coaching
- Complied with company policies, objectives and communication goals
- Provided ongoing training to address staff needs
- Inspected baking equipment in accordance with cleanliness and safety standards
- Maintained temperature, sweep and sanitation logs to document proper conditions
Education
Certificate - Health Sciences
St. Clair College
Windsor, ON04.2024
Skills
Friendly and outgoing
Team Player
Cash Handling
Opening and closing duties
Team Leadership
POS Systems
Product Upselling
Exceptional customer service
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Barista/Bartender
Ciao Caffe
06.2024 - Current
Assistant Manager/Server
Boston Pizza
03.2024 - 06.2024
Seasonal Retail Sales Associate
Garage Clothing
10.2023 - 01.2024
Seasonal Server
Giovanni Caboto Club
04.2023 - 07.2023
Supervisor
Tim Hortons
11.2021 - 11.2022
Certificate - Health Sciences
St. Clair College
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