Addison Medeiros
Santa Cruz,CA
Summary
Dynamic Shift Lead and Assistant with proven expertise in conflict resolution and computer skills. At Penny Ice Creamery, led team training and streamlined operations, enhancing customer satisfaction. Skilled in workload management and decision-making, consistently safeguarding data at CM Consulting. Achieved notable improvements in service quality and operational efficiency.
Offering strong leadership capabilities and effective communication skills, eager to learn and grow in this environment. Brings ability to quickly grasp new concepts and proficiency in task delegation and conflict resolution. Ready to use and develop problem-solving and organizational skills in Advocate role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Lead
Penny Ice Creamery
08.2024 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
Assistant
CM Consulting
05.2021 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Education
No Degree - Criminal Justice
Cabrillo College
Aptos, CA05-2027
High School Diploma -
Harbor High School
Santa Cruz, CA12-2024
Skills
- Fast learner
- Employee training
- Computer skills
- Conflict resolution
- Workload management
- Schedule coordination
- Decision-making
Accomplishments
- Supervised team of 10 staff members doing volunteer work.
- Teachers assistant in American Government at Harbor High School.
- Women in business meeting attendee
- Leadership award Harbor High cheer team.
Certification
- CPR/AED Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Volunteer of the year Hilmar Helping Hands
Hilmar Helping Hands is a program where we provide the under privileged with food, water, infant supplies and hygiene products. I have been doing Hilmar Helping Hands for 7 years, I started off there working with my grandparents and when they no longer could volunteer i took over my grandmothers position of supervisor. I foresee and contribute help packing boxes with necessities we provide to the less fortunate, since ive moved to Santa cruz i only can do it a selective amount of times a month but when i can i spend majority of my time there.
Timeline
Shift Lead
Penny Ice Creamery
08.2024 - Current
Assistant
CM Consulting
05.2021 - Current
No Degree - Criminal Justice
Cabrillo College
High School Diploma -
Harbor High School
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