Addina Matthew
Yellowknife,NT
Summary
Empathetic and socially-driven recent graduate in Social Work with exceptional communication skills. Strong desire to make a positive impact on the lives of others drives passion for helping individuals in need. Deep understanding of confidentiality, critical thinking, and problem-solving. Well-equipped to handle sensitive situations and provide effective solutions. Eager to enter the professional world to showcase practical skills and attributes through serving, protecting, and advocating for those who require support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Early Childcare Staff Floater
The YMCA Palestine
06.2023 - 08.2023
- The role emphasizes the emotional, physical, and intellectual development of children while serving as a positive role model
- The position requires flexibility to cover for teachers and engage with children in various activities
- Perform all duties of a teacher in a classroom for short periods while the teacher is engaged in other duties
- Provide support for teachers in the classroom or take over the class for short periods when the teacher is out of the room
- Supervise children in the classroom and on the playground
- Foster cooperative social behavior through games, play, and group projects
- Encourage children in singing, dancing, rhythmic activities, and the use of materials to promote self-expression
- Participate in mandatory trainings before being assigned to the program and attend scheduled trainings
Social Services Worker/Mental Health Technician
Palestine Regional Medical Center
10.2022 - 08.2023
- Provides direct clinical services within Behavioral Health Department for inpatient adult civilian and forensic psychiatric units.
- Conduct psychosocial assessments in accordance with DSM-5 criteria, facilitating individual/group therapy sessions as assigned, and coordinating the discharge process (when applicable)
- Collaborate with the interdisciplinary treatment team to ensure appropriate interventions and report to the supervisor.
- Educated clients and families on mental health, wellness, and recovery topics
- Utilized evidence-based practices to provide interventions for clients
- Lead Patients in therapeutic and recreational activities
- Check vitals signs and assists in daily activities
Team Member
Chic-Fil-A
08.2019 - 05.2022
- Maintained high standards of customer service in high-volume, fast-paced environments to provide optimal customer engagement.
- Exercised independence by restocking workstations and displays to decrease consumer wait times during busy periods.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat sales.
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles
- Developed strong cooperative relationships with coworkers and managers
Social Work Intern
Red River Hospital
09.2021 - 05.2022
- Maintenance, compilation, and verification of patient data and records
prior to distribution to adequate parties (including discharge packets). - Coordinate group and psychosocial assessments to evaluate patients' mental health and well-being to formulate adequate treatment plans.
- Building rapport with patients and their families while maintaining constant communication with their health team.
- Interviewed clients to assess needs and determine the most suitable needs and services
- Managed caseload efficiently, prioritizing tasks and maintaining timely communication with clients, colleagues, and supervisors.
Customer Service Associate
Town Network
07.2012 - 09.2013
- Assessed customers' needs while remaining knowledgeable on products offered to provide assistance and information on product features.
- Developed promotions and advertisements in order to reach and increase the company's target market.
- Handled various forms of payment (including cash, credit cards, and checks) with the ultimate aim of preparation of financial reports usable by management.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Social Work
Midwestern State University
Wichita Falls, TX05.2022
Associate of Science - Biology (Minor in Environmental Health)
Dominica State College
Commonwealth Of Dominica08.2015
Skills
- Comprehensive Data Documentation
- Analytical Problem-Solving
- Conflict Resolution
- Productivity Software Skills
- Effective Time Management
- Cultural Competence
- Effective Communication Skills
- Team Worker
- Effective Reasoning Skills
- Patience and Empathy
- Effective Leadership
Certification
- BLS/ CPR Certification (Exp:06/25)
- SAMA Certification (Exp:08/22)
Timeline
Early Childcare Staff Floater
The YMCA Palestine
06.2023 - 08.2023
Social Services Worker/Mental Health Technician
Palestine Regional Medical Center
10.2022 - 08.2023
Social Work Intern
Red River Hospital
09.2021 - 05.2022
Team Member
Chic-Fil-A
08.2019 - 05.2022
Customer Service Associate
Town Network
07.2012 - 09.2013
Bachelor of Science - Social Work
Midwestern State University
Associate of Science - Biology (Minor in Environmental Health)
Dominica State College
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