Sonia Sonia
Ottawa,Canada
Summary
Don't keep customer in the dark. I try to provide each and every useful information to the customers so that they can choose our organization product. Apart from this, I give my best for giving quick and streamlined services because in today's Era Time is Money! Further more , providing a way for deliver feedback so that improves our product and services and it shows that you value customers' input.
Overview
2
2
years of professional experience
Work History
Crew Member
Tim Hortons
Rideaucrest Dr K2G 6A4
09.2024 - Current
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Customer care executive
HDFC BANK
Haryana, India
09.2022 - 08.2024
- Cashier' with 1 year 11 months of experience in managing cash transactions and balancing tills, ensuring accuracy and efficiency
- Demonstrated strong customer service and problem-solving skills by resolving complex customer issues and proposing improvements to cash handling procedures
- Adept at adapting to new banking technologies and maintaining a secure and organized workspace
- Managed cash transactions, ensuring accuracy and efficiency
- Balanced till daily, reducing discrepancies
- Delivered exceptional customer service, enhancing client satisfaction
- Worked seamlessly with team to streamline banking processes
- Assisted customers with account inquiries and financial services
- Maintained a secure and organized workspace
- Meticulously handled currency and checks, adhering to bank policies
- Verified customer identities and account details for transactions
- Kept accurate records of all financial activities
- Proposed improvements to cash handling procedures, enhancing efficiency
- Adapted quickly to new banking technologies and software
- Resolved complex customer issues creatively
- Guided customers through various banking services and products
- Provided clear explanations of account features and bank policies
- Maintained a positive attitude during peak hours
Education
MBA - Human Resources Management
Guru Jambeshwar University of Science And Technology
Hisar, Haryana05.2020
Bachelor of Commerce - Accounting
Kurukshetra University Kurukshetra
Kurukshetra Haryana India05-2018
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Cash handling
- Safety awareness
- Drive-thru operations
Availability
Position - Housekeeping
Full time
Timeline
Crew Member
Tim Hortons
09.2024 - Current
Customer care executive
HDFC BANK
09.2022 - 08.2024
MBA - Human Resources Management
Guru Jambeshwar University of Science And Technology
Bachelor of Commerce - Accounting
Kurukshetra University Kurukshetra