Taranjeet Dayal
Summary
Adept in MS Office and possessing professional communication skills, I streamlined call center processes at Waypoint and Life Labs, enhancing efficiency significantly. As a detail-oriented team player, I've managed complex databases and improved client service protocols, showcasing my ability to adapt and excel in dynamic environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lease Administrator
Waypoint
03.2022 - Current
- Receive the monthly Notice to Renewal (NTR) form from ICBC, sort and enter into the lease account data base and assign the NTRs to the Insurance Agents for follow up as per instructions.
- Comparing the last year's NTRs to locate the missing ones for the present year and email agents to follow up.
- Managing the lease account database as required.
- Send parking notices to appropriate client and informing the lease companies regarding vehicles that are impounded or towed.
- Contact client to do renewal or cancellation as requested by the leasing companies.
- Administer the Letters of Authorization or Power of Attorney.
- Review Agent's stats from the previous months and update the report in Sharepoint.
- Update the renewal list every 1-2 days and send it to the clients.
Customer Service Representative
Life Labs
08.2021 - 02.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Guiding customers to book their pre departure test and arrival test such as PCR/NAAT swab test and Antibody blood test.
- Assisting customer with the COVID – Home collection Kit and book a virtual observation to perform the test and receive results.
- Slot customer into an appointment time that works for their testing window based on the destination country's COVID-19 travel clearance requirements.
- Handle and resolve customer complaints, managing database records and drafting status reports on the issues and forward the supervisor when required.
- Escalate any payment issues and refunds to the accounting department
Courtesy Clerk
Real Canadian Superstore
05.2020 - 05.2021
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises and maintaining product display.
- Overlook the collection shopping carts from cart carol to maintain clean and organized area.
- Ensuring accurate product scanning and price check.
- Assisting store cashiers with product pricing.
Education
Post-Baccalaureate Diploma - Technical Management And Services
Kwantlen Polytechnic University
Surrey, BC05.2021
Bachelor in Computer Application -
Maharaja Surajmal Institute of Technology
New Delhi, India 08.2019
Skills
- MS Office proficiency
- Professional Communication skill
- Programming Language C, HTML, Python, SQL
- Adaptive team player
- Detail Oriented
- Organizational and time management abilities
- Interpersonal Skills
Certification
Level 1- Fundamental of Insurance
Timeline
Lease Administrator
Waypoint
03.2022 - Current
Customer Service Representative
Life Labs
08.2021 - 02.2022
Courtesy Clerk
Real Canadian Superstore
05.2020 - 05.2021
Post-Baccalaureate Diploma - Technical Management And Services
Kwantlen Polytechnic University
Bachelor in Computer Application -
Maharaja Surajmal Institute of Technology
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