ADARSHPREET SINGH
Brampton,Canada
Summary
IT Support Technician with 6 years of experience in network administration, troubleshooting, hardware/software installations, and web server maintenance. Skilled in installing and maintaining LAN/WAN, web servers, and security monitoring tools. Experienced in network security, backup solutions, and problem resolution. Strong ability to work in fast-paced environments, meet deadlines, and provide excellent customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Support Technician
Kelly Connect
Toronto, Canada
11.2023 - 02.2025
- Installed, maintained, and troubleshot web server hardware and software to ensure optimal performance
- Set up and administered LANs, WANs, and network security protocols to enhance connectivity and protect data
- Implemented backup and disaster recovery solutions, reducing data loss risks
- Provided technical support to users, resolving networking and software issues in a timely manner
- Maintained control records for network start-up, troubleshooting, and optimization
IT Technician Intern
Mahindra and Mahindra
Chandigarh, India
04.2022 - 07.2023
- Assisted in installing and configuring computer hardware, operating systems, and networking software
- Performed routine web server backups and recovery operations to ensure data security
- Implemented network traffic monitoring tools and optimized server performance
- Provided problem-solving services to network users, troubleshooting connectivity issues
IT Support Specialist
TechSolutions
Amritsar, India
02.2019 - 03.2022
- Installed and maintained web servers and security monitoring software
- Resolved network issues and assisted in intranet and database software setup
- Evaluated and installed networking hardware and software for enhanced infrastructure performance
- Responded to requests from website visitors and designers, assisting in technical troubleshooting
Education
College Diploma - Information Technology & Networking
Northern College of Applied Arts and Technology
Scarborough, ON12.2024
Skills
- Network Administration
- Troubleshooting
- LAN/WAN setup
- Server maintenance
- Security protocols
- Web Server Management
- Installation
- Performance optimization
- Security Solutions
- Data backups
- Disaster recovery
- Network security tools
- Hardware Support
- Software Support
- Operating systems
- Networking devices
- Programming
- Scripting
- JavaOS
- Technical Support
- Problem-Solving
- MS Office/ MS Windows
Certification
- CompTIA A+ Certification
- Google IT Support Professional Certificate (2024)
- Google Cyber Security Certificate
- Cybersecurity for Everyone (University of Maryland)
Projects Achievements
- Web Server Optimization: Configured and maintained company web servers, ensuring high availability and security.
- Network Security Implementation: Installed and managed firewalls, intrusion detection systems, and VPNs to protect company data.
- Backup & Disaster Recovery Setup: Developed and implemented automated data backup solutions, reducing downtime and data loss risks.
Timeline
IT Support Technician
Kelly Connect
11.2023 - 02.2025
IT Technician Intern
Mahindra and Mahindra
04.2022 - 07.2023
IT Support Specialist
TechSolutions
02.2019 - 03.2022
College Diploma - Information Technology & Networking
Northern College of Applied Arts and Technology