Adarshdeep Kaur
Edmonton,AB
Summary
Knowledgeable and dedicated customer service professional with extensive experience in oil and gas industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Sales Service Representative
Flowserve Mechanical Seals
09.2021 - Current
- Ensure metrics and required reporting are completed for accountability meetings.
- Responsible for ensuring quick and accurate order entry according to documents provided by various methods in ERP System according to processes and procedures.
- Investigated and resolved accounting, service and delivery concerns.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Demonstrates solid understanding of pricing and quoting customers per their existing contracts and standard lead times.
- Applies solid understanding of order entry and contract review.
- Demonstrates ability to communicate customer service processes to peers and supervisors.
- Capable of expediting orders, interacting with both internal and external customers.
- Setting up new accounts, order maintenance and filing.
- Demonstrates solid proficiency to apply credits. Work with credit team to resolve customer account receivable disputes in timely manner.
- Observes and assists in updating yearly contract pricing and customer databases.
- Capable of completing sales driven projects within time constraints with Sales Engineer assistance.
- Work to keep quotes under 60 days by aggressively seeking purchase orders, customer’s and/or salesman’s approval to return or scrap seals.
- Understand and drive compliance with all Policy & Procedures and legal requirements (i.e., SOX, Export compliance, BI&C, Terms and Conditions, Sales Approval Processes, etc.)
- Communicate daily customer service workload, when orders are received in, and resolve incomplete paperwork issues with Sales Engineers and customers.
- Actively participates and completes all company sponsored training assignments as scheduled, including submitting observations to improve Safety Maturity of local site.
- Consistently demonstrates ability to clean up after self. Maintains neat orderly work area so that it will not pose hazard to others.
- Consistently documents and regularly participates in resolving Corrective Action Requests.
- Actively seeks training to improve skills and knowledge.
Accounts Payable Clerk
Jones Transportation
11.2020 - 08.2021
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Documented petty cash transactions in petty cash journal to summarize payments rendered, maintaining accurate records.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Generating payroll for employees, drivers, and owner operators
- Maintained high level of data integrity by consistently updating vendor information in system accurately.
- Prepared vendor invoices and processed incoming payments.
- Matched purchase orders with invoices and recorded necessary information.
Administrative Assistant
AUM Physiotherapy
10.2018 - 10.2020
- Obtained pre-authorization from insurance companies ahead of medical services.
- Prepared and processed patient referrals and transfer requests.
- Supervise and train other staff in procedures and in use of current software
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Processed medical insurance claims and payments.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Updated patient information and insurance details for accurate electronic medical records.
- Contributed to positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Accounts Payable Assistant
HD Group Employment Agency
04.2016 - 08.2018
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Maintained good working relationships with vendors and resolved disputes.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Completed bi-weekly payroll for company employees.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Maintains employee confidence and protects payroll operations.
- Handling communications with clients and vendors via phone, email, and in-person
Education
Diploma - Business Administration – Human Resources
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON04.2016
BBA -
Continental Institute
Punjab, India 2013
Skills
- Data Management
- Service Upselling
- Staff education and training
- Product Sales
- Goal-Oriented
- Money handling abilities
- Report Preparation
- Remote Office Availability
- MS Office
- Recordkeeping strengths
- Sales management
- Problem Resolution
- Multi-line phone talent
- Route Management
- Office equipment proficiency
- Administrative and Office Support
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Sales Service Representative
Flowserve Mechanical Seals
09.2021 - Current
Accounts Payable Clerk
Jones Transportation
11.2020 - 08.2021
Administrative Assistant
AUM Physiotherapy
10.2018 - 10.2020
Accounts Payable Assistant
HD Group Employment Agency
04.2016 - 08.2018
Diploma - Business Administration – Human Resources
Sheridan College Institute of Technology And Advanced Learning
BBA -
Continental Institute
Similar Profiles
Rodrick SmithRodrick Smith
CNC Machinist at PPC Mechanical SealsCNC Machinist at PPC Mechanical Seals
Matthew GranadoMatthew Granado
Outside Sales / Seal Repair Technician at Mechanical Seals and ServiceOutside Sales / Seal Repair Technician at Mechanical Seals and Service
Elzbieta Krig-ReevesElzbieta Krig-Reeves
Quality Assurance Specialist at Flowserve CorporationQuality Assurance Specialist at Flowserve Corporation
Taylor PeckfordTaylor Peckford
Pharmacy Student at Mint Health and Drugs MeridianPharmacy Student at Mint Health and Drugs Meridian
Jonathan ChuaJonathan Chua
Operations Associate at Alo YogaOperations Associate at Alo Yoga