Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
References
Websites
Timeline
Generic

Adarsh Saini

Toronto,Canada

Summary

Experienced hospitality enthusiast with a strong track record in delivering excellent guest service. Known for quick problem-solving and maintaining high-quality standards. Excited to bring my skills to a team-focused environment that values exceptional customer experiences.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Line Cook

Stack Barbeque
Oakville, ON
01.2024 - Current
  • Prepare barbecue dishes adhering to recipes and quality standards.
  • Operate barbecue equipment with precision for optimal cooking.
  • Ensure food safety, cooking to appropriate temperatures.
  • Maintain a clean and organized barbecue station.
  • Collaborate with kitchen staff for efficient food preparation.
  • Assist in inventory management and supply ordering.

Room Attendant

The Westin
Blue Mountain
09.2023 - 01.2024
  • Thoroughly clean and refresh guest suites, ensuring a comprehensive and impeccable cleaning experience
  • Transform the sleeping experience with our heavenly beds, meticulously dust and sanitize all surfaces, and rejuvenate amenities for a truly luxurious stay
  • Tasked with promptly identifying and reporting any deficiencies in guest rooms to ensure a proactive and responsive approach to maintaining high standards
  • Manage kitchen inventory and report shortages
  • Maintain a 95% cleanliness standard to uphold Marriott brand excellence
  • Maintain a clean and organized working environment, including linen lock-up, housekeeping carts, and vacuums
  • Provide excellent customer service by meeting service promises
  • Perform daily housekeeping services in assigned units and common areas, meeting specified time limits
  • Expect departure/arrival rooms to be cleaned by 4:00 p.m.

Digital Ambassador

Fanshawe College Toronto
06.2023 - 11.2023
  • Digital ambassador for Fanshawe College producing content for a variety of channels including social media, chat platforms, online events, the website, blogs, email and any other channels as required.

Front Desk Agent

Lemon tree hotel India
05.2022 - 11.2022
  • Provide efficient service in a friendly manner; assist, register and check out hotel guests as well as represent the company’s values professionally
  • Keep records of room availability and guests' accounts
  • Confirm and cancel reservations for guests
  • Resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
  • Maintaining occupancy statistics and clerical duties as assigned by management, including daily reporting
  • Micros Opera, Protel and Inn Roads software proficiency
  • Perform night auditing responsibility, organise, and maintain a system for archiving printed reports in an organized and easily retrievable manner
  • Ensure that previous reports are securely stored and accessible for reference and auditing purposes.

Intern

Taj Mahal Hotel India
07.2019 - 10.2019
  • Recording client information in the company’s guest book
  • Database and directing them to their designated rooms with their luggage
  • Greeting guests upon their arrival and providing a hospitable welcome
  • Follow up on Wake-up calls in case of guest requests
  • Answer guest phone calls and direct guests appropriately in the absence of a Communication Operator
  • Processes packages, messages, and mail accurately and timely.

Education

Master in Hospitality and Tourism Operations Management -

Fanshawe
12.2024

B.SC -

Institute of Hotel Management Ahmedabad
07.2021

Skills

  • Problem-Solving
  • Teamwork
  • Communication
  • Flexible
  • Multi-Tasking
  • Bilingual
  • Guest Relations

Certification

  • AODA Accessibility for Ontarians with Disabilities Act, 02/01/23
  • Smart Serve Ontario, 08/01/23
  • Certified Front Desk Representative (AHLEI)

Accomplishments

  • Received numerous guest commendations for providing exceptional customer service, resulting in a 95% satisfaction rating on guest surveys.
  • Implemented upselling strategies that led to a 20% increase in room upgrades and a 10% boost in revenue during peak seasons.

Languages

English
Full Professional

References

Carolyn Thorosika- Executive Housekeeping Manager 

cthoroski@westinbluemountain.com

Websites

Timeline

Line Cook

Stack Barbeque
01.2024 - Current

Room Attendant

The Westin
09.2023 - 01.2024

Digital Ambassador

Fanshawe College Toronto
06.2023 - 11.2023

Front Desk Agent

Lemon tree hotel India
05.2022 - 11.2022

Intern

Taj Mahal Hotel India
07.2019 - 10.2019

Master in Hospitality and Tourism Operations Management -

Fanshawe

B.SC -

Institute of Hotel Management Ahmedabad

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Adarsh Saini