Summary
Overview
Work History
Education
Skills
Certification
Skills Gained
Timeline
Generic

Adarsh Pandya

Toronto,Canada

Summary

Results-driven professional with a proven history of delivering high-quality work and achieving company objectives. Strong communication and teamwork skills enhance collaboration and service delivery. Committed to continuous learning and improving customer satisfaction through effective problem-solving. Interpersonal abilities facilitate addressing concerns and driving positive outcomes.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Dispatcher Clerk

DRU Drives Rus
Scarborough, ON
07.2024 - 04.2025
  • Coordinated transportation logistics by scheduling and dispatching drivers for timely pickups and deliveries across GTA.
  • Maintained client communication to provide shipment updates and address service inquiries.
  • Collaborated with internal teams to optimize load assignments based on driver availability and route efficiency.
  • Utilized dispatch and CRM systems to input order details and maintain accurate tracking records.
  • Supported sales team by passing along leads from satisfied customers, contributing to new business development.

Customer Service Representative

TELUS
Toronto
09.2023 - 05.2024
  • Generated pipeline reports to track sales opportunities effectively.
  • Analyzed data to identify trends in customer behavior and preferences.
  • Negotiated contracts with customers, securing profitable sales agreements.
  • Resolved customer complaints promptly to maintain high satisfaction levels.
  • Collaborated with team members to ensure seamless service delivery.
  • Monitored industry news to remain informed about market dynamics.

Relationship Manager

HDFC Bank Ltd.
MUMBAI, India
08.2021 - 03.2023
  • Assessed clients' financial goals and tailored suitable solutions, such as personal loans, business accounts, or investments. Negotiated product terms (interest rates, repayment options) to ensure both client satisfaction and business targets.
  • Proactively sourced new clients through lead generation, referrals, and outbound calls. Built initial relationships by understanding their financial pain points, and introducing personalized services.
  • Maintained and grew a portfolio of 250+ clients by providing continuous support, cross-selling relevant services, and ensuring consistent communication. This helped increase wallet share and client retention.
  • Prepared cost outlines for services such as loan processing fees, insurance premiums, and account management costs. Worked with internal departments to estimate ongoing service charges, enabling transparency with clients.
  • Educated clients on using digital banking platforms, mobile apps, and service kiosks, guiding them through transactions, security protocols, and troubleshooting steps.

Education

Post-Graduate Certificate - Business Management

Georgian College
Toronto
12-2024

Post-Graduate Certificate - Project Management

Canadore Colleges
North Bay
12.2023

Bachelor of Business Administration -

Mumbai University
India
06.2021

Skills

  • Logistics management
  • Customer support and service
  • Relationship building with clients
  • Order processing and tracking
  • Lead generation techniques
  • Client loyalty strategies
  • Sales planning and execution
  • Portfolio oversight
  • CRM software proficiency

Certification

  • Build Your Skills in Customer SERVICE-LEARNING Path
  • Zendesk Customer Service Professional Certificate
  • Customer Service Foundations

Skills Gained

Timeline

Dispatcher Clerk

DRU Drives Rus
07.2024 - 04.2025

Customer Service Representative

TELUS
09.2023 - 05.2024

Relationship Manager

HDFC Bank Ltd.
08.2021 - 03.2023

Post-Graduate Certificate - Business Management

Georgian College

Post-Graduate Certificate - Project Management

Canadore Colleges

Bachelor of Business Administration -

Mumbai University

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Adarsh Pandya