Adara Mitchell
Hawthorne
Summary
Dynamic Store Manager at StorQuest Self Storage with proven expertise in facility management and revenue generation. Adept at fostering team collaboration and maintaining vendor relations, I consistently enhance customer satisfaction and operational efficiency. Recognized for implementing safety compliance strategies and driving occupancy growth through innovative marketing initiatives.
Overview
11
11
years of professional experience
Work History
Store Manager
StorQuest Self Storage
12.2020 - Current
- Oversaw daily operations of facility with up to 2000 units, ensuring efficiency and organization.
- Managed team performance and store operations at self-storage facility, driving productivity.
- Trained and supervised staff on customer service standards and operational procedures.
- Conducted regular audits to uphold cleanliness and security measures throughout facility.
- Resolved customer inquiries promptly, maintaining high satisfaction levels.
- Balanced sales activities, reconciled cash, and facilitated bank deposits for daily operations.
- Developed marketing strategies that increased occupancy rates and membership growth.
- Maintained vendor relationships to secure competitive pricing on supplies.
Fine Dining Hostess/Server
Hms Host
04.2019 - 10.2022
- Ensured timely seating for customers to enhance dining experiences.
- Managed floor layout and seating arrangements to optimize guest flow.
- Guided guests through menu offerings, demonstrating in-depth knowledge of food and beverages.
- Delivered consistently excellent customer service with a professional and engaging approach.
- Monitored dining room dynamics to maximize table usage and reduce wait times.
- Assisted colleagues during peak periods to promote teamwork and exceptional service delivery.
- Communicated daily specials and addressed customer inquiries regarding menu items.
- Fostered a welcoming atmosphere by warmly greeting guests upon arrival.
Attendant
Sodexo
12.2017 - 04.2019
- Delivered exceptional customer service in high-volume, fast-paced dining environments.
- Monitored inventory levels and reported supply needs to management promptly.
- Maintained cleanliness and organization of dining areas and food stations.
- Assisted with food preparation and presentation for diverse meal options.
- Followed standard procedures for safe food preparation, assembly, and presentation.
- Managed various administrative tasks including data entry, filing, and scanning.
- Took initiative to identify and complete additional tasks as needed.
- Greeted customers, answered inquiries, and ensured satisfaction with each transaction.
Administrative Coordinator
G2 Secure Staff
07.2017 - 12.2017
- Delivered exceptional customer service in fast-paced, high-volume environment.
- Assigned wheelchair agents to assist passengers boarding and disembarking aircraft.
- Greeted and supported customers with special needs and accommodation requests.
- Coordinated dispatch tasks for efficient team operations.
- Provided clear directions to ensure timely arrival for passengers.
- Maintained a clean and orderly lobby area to reduce confusion.
- Communicated effectively with co-workers and management to foster collaboration.
- Performed administrative duties including filing, faxing, scanning, and data entry.
Crew Member
South Bay Galleria 16
10.2016 - 07.2017
- Delivered exceptional customer service to enhance guest experiences.
- Maintained cleanliness and organization of auditoriums, lobbies, and dining areas.
- Prepared and served concession items efficiently during peak hours.
- Sold movie tickets and AMC cards, providing guests with timely information.
- Collaborated with team members to ensure seamless operations during busy shifts.
- Trained new crew members on procedures and best practices effectively.
- Assisted in inventory management by restocking supplies as required.
- Executed opening and closing tasks, including workstation setup and surface cleaning.
Cashier
Marshalls
05.2015 - 08.2016
- Provided prompt assistance to customers in person and over the phone.
- Ensured superior customer experience by addressing concerns and resolving issues immediately.
- Processed customer transactions efficiently, accepting cash and credit card payments.
- Bagged, boxed, or gift-wrapped merchandise per customer requests.
- Guided customers with product inquiries and facilitated returns effectively.
- Collaborated with front-end staff to enhance customer service delivery.
- Helped customers locate specific products and offered tailored product advice.
Education
Diploma -
Hawthorne High School
06-2014
Skills
- Customer service and support
- Budgeting and cost control
- Administrative assistance
- Fast-paced environment adaptability
- Team collaboration
- Data entry and management
- Leadership skills
- Reliability and punctuality
- Motivation and initiative
- Microsoft Office proficiency
- Written and verbal communication
- Inventory management and vendor relations
- Safety compliance strategies
- Revenue generation techniques
- Facility management expertise
- Problem-solving abilities
Timeline
Store Manager
StorQuest Self Storage
12.2020 - Current
Fine Dining Hostess/Server
Hms Host
04.2019 - 10.2022
Attendant
Sodexo
12.2017 - 04.2019
Administrative Coordinator
G2 Secure Staff
07.2017 - 12.2017
Crew Member
South Bay Galleria 16
10.2016 - 07.2017
Cashier
Marshalls
05.2015 - 08.2016
Diploma -
Hawthorne High School