Adara Mitchell

• Maintained all Mentoring Coordinator/Caseworker duties while taking on additional tasks such as volunteer intake and screening, supporting new program staff and increasing liaison relationships
• Improved service delivery quality by implementing streamlined processes and enhancing communication channels.
• Facilitated the resolution of escalated issues between clients, liaisons and internal staff to maintain positive working relationships.
• Assisted Executive Director with providing statistics, and updates to programs in order to meet and make future grant objectives
• Liaised with other BBBS BC/Yukon Agencies to provide support and access support in understanding and implementing updates to National Standards.

• Managed a caseload where at year end over 200 children were served.
• Assessed needs of each client and recommended appropriate services and resources.
• Monitored health and wellbeing of matches to ensure child safety and adherence to program guidelines
• Established trusting relationships with clients, fostering open communication and rapport building.
• Connected and built relationship with school liaisons to provide best support for children and ensure programs ran effectively
• Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
• Maintained high level of client confidentiality, following strict guidelines, and recommendations.
• Mentored practicum students, providing guidance on best practices and procedures.
• Managed high-risk cases and brought in Executive Director and supported mentors in situations of Duty to Report.
• Participated in fundraising initiatives
• Conducted client and family interviews to ensure best program fit
• Served as a liaison between mentors, mentees, and external stakeholders, ensuring clear communication and seamless coordination of program activities.
• Improved mentor retention rates through regular communication, support, and recognition of their contributions.
• Introduced digital tools into the mentoring relationship, facilitating seamless communication between participants during Covid-19
• Established connections between mentors and mentees based on shared interests, resulting in positive mentorship experiences.
• Facilitated skill-building workshops for mentors to strengthen their coaching abilities and enhance mentee outcomes.
• Facilitated Go Girls! (Go Us!) program and ensured the budget was followed.

• Developed and led a team of over 50 volunteers, promoted resources to families, maintained a safe environment for children ages 0-13; recruited, planned and implemented Kids Camp event for over 150 children.

• Led and fostered a team of TWU student leaders for an East Vancouver youth group for vulnerable youth.

• Provided basic needs to vulnerable youth ages 14-24, created a template for guidebook of services and rules of the Hub to be implemented, led an educational group activity for youth.

• Interacted with at-risk youth, took youth to appointments, used critical thinking skills in crisis situations, late-night shelter shifts, managing medications, maintained a safe and clean environment.
• Gathered relevant information to support the organization such as daily statistics of clients accessing support and accurate case logs for rotating staff shifts
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.

• Interacted with at-risk youth, helped prep dinners, developed relationships with youth.

Led two group programs, made reference calls, sit in interview processes, organize bins for programs.