ADAORA OKOYE
Hamilton,Canada
Summary
A goal- oriented, Organized and dependable professional with years of experience in sales both retail and wholesale pharmacy, general merchandise and also tech experience , passionate about learning, and helping people. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Recognized for resourcefulness,dedication, exceptional organizational skills, a proven track record of leading teams, problem resolution and adequate supervision in high pressured situations. An adaptable team player with exceptional interpersonal skills contributing to the success independently and as part of a team. Excellence in multitasking, time management and cultural awareness. Exceptional ability to communicate complex ideas clearly, making information accessible to diverse audience and active listening skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Volunteer
Mission Thrift Store
07.2024 - Current
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Collaborated with team members in achieving storewide goals,fostering a positive work environment centered on team work and mutual success.
- Collaborated with production team in sorting,organizing, hanging and pricing of merchandize.
- Adhere and ensure all safety guidelines to ensure secure environment and directing customers to merchandize within the store and sales floor.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Strengthened community bonds, participating in interfaith dialogues and events.
Customer Service Representative
Havo Tech Communications
10.2021 - 03.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Streamlined call center processes for improved efficiency and reduced wait times
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Assisted customers in navigating company website and placing online orders, improving overall user experience
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- properly taking record of recieved products into a computer inventory and operating POS system, cash register and other methods of payment.
Sales Manager / Supervising Pharmacist
ShopRite, City Mall
04.2019 - 06.2021
- Increased sales revenue by developing and implementing effective sales strategies
- Built long-lasting client relationships through excellent customer service and consistent follow ups with an effectively compiled clientele list
- Maintained inventories, office files and other records leading a successful sales team by providing motivational coaching
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth with performance driven incentives
- Handled all transactions and customers with exceptional customer service with professionalism.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
Education
Bachelor of Science - Pharmacy
University of Port Harcourt
High School Diploma -
Federal Government Girls' College, Calabar
CalabarSkills
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
- Team Collaboration
- Leadership Qualities
- Community Service
- Adaptability and Dependability
- Fundraising
- Multitasking
- Time Management
- Organizational Skills
Certification
- First Aid & CPR/AED Level C, Canadian Red Cross
- Excellent customer service (NORCAT)
- Workplace Hazardous Materials Information System (WHMIS)
- Working At Heights certification
- Food Handler
- Forklift operator (WHSC)
- Care giving skills (Florence Academy)
Timeline
Volunteer
Mission Thrift Store
07.2024 - Current
Customer Service Representative
Havo Tech Communications
10.2021 - 03.2023
Sales Manager / Supervising Pharmacist
ShopRite, City Mall
04.2019 - 06.2021
Bachelor of Science - Pharmacy
University of Port Harcourt
High School Diploma -
Federal Government Girls' College, Calabar
- First Aid & CPR/AED Level C, Canadian Red Cross
- Excellent customer service (NORCAT)
- Workplace Hazardous Materials Information System (WHMIS)
- Working At Heights certification
- Food Handler
- Forklift operator (WHSC)
- Care giving skills (Florence Academy)
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