Adaora Okoye
Hamilton
Summary
Proven track record in enhancing customer satisfaction and fostering community engagement. Excellent in team collaboration and client relations, significantly boosting fundraising efforts and resolving customer issues effectively. Demonstrates strong research abilities and exceptional communication skills, contributing to mutual success and positive outcomes. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Volunteer
Mission Thrift Store
08.2024 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Strengthened community bonds, participating in interfaith dialogues and events.
- Adhere and ensure all safety guidelines to ensure secure environment and directing customers to merchandise within the store.
Retail Sales Associate Worker
Home Depot
10.2023 - 07.2024
- Collaborated with team members in achieving storewide goals, fostering a positive work environment centered on teamwork and mutual success.
- Developed strong product knowledge, enabling efficient assistance in customer inquiries and decision-making processes.
- Resolved customer issues with tactful problem-solving skills, resulting in increased satisfaction rates.
- Provided exceptional customer service, addressing concerns promptly and professionally while maintaining a friendly demeanor.
- Boosted customer satisfaction by providing personalized recommendations and assistance throughout the shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained orderliness and appearance through the sales floor with superior product knowledge and organized positioning of products.
Education
Bachelor Of Pharmacy - Pharmacy
University of Port Harcourt
High School Diploma -
Federal Government Girls’ College Calabar
Skills
Customer Service
Languages
English
Full Professional
Certification
- First Aid and CPR/AED ( CANADIAN RED CROSS)
- WHMIS (WHSC)
- Working At Heights (WHSC)
- Food handler (SAFE CHECK)
- Excellence in customer service ( NORCAT )
- Forklift operator certificate (WHSC)
Timeline
Volunteer
Mission Thrift Store
08.2024 - Current
Retail Sales Associate Worker
Home Depot
10.2023 - 07.2024
Bachelor Of Pharmacy - Pharmacy
University of Port Harcourt
High School Diploma -
Federal Government Girls’ College Calabar
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