Adaolisa Miracle Ogadi
Regina,sk
Summary
Dedicated personal caregiver with experience supporting both babies and elderly individuals. Skilled in following personalized care plans, and providing personal care. Committed to creating a safe, nurturing environment while offering emotional and social support to clients and their families.
Overview
11
11
years of professional experience
Work History
Personal Support Worker
On Demand
08.2013 - Current
- Following the care plans provided, assisting babies and elderly individuals with their daily routines, and adapting to any necessary changes.
- Regularly observe and reports on the conditions of both infants and elderly clients, using appropriate methods, and quickly escalated any medical concerns when needed.
- Personal care, hygiene, feeding, and mobility for both babies and elderly individuals, ensuring that their meals were nutritious and suited to their dietary needs.
- Providing emotional, cognitive, and social support to both infants and elderly clients, as well as their families, helping to promote their overall well-being.
- Maintaining the confidentiality of client information and ensured a clean, safe environment, addressing any concerns from the families and resolving issues within my role.
Customer Support Consultant
INV.BRO COMPANY
05.2023 - 05.2024
- Developed and maintained customer service support systems to streamline customer interaction and increase customer satisfaction
- Developed and implemented customer support procedures that improved customer service and reduced customer wait time by 85%
- Provided personalised customer support that went above and beyond the customer's expectations, resulting in a 70% increase in customer loyalty
- Maintaining records of customer interactions in INV.BRO's CRM
- Document customer feedback, suggestions, complaints, and resolutions.
Customer Support Consultant
Zulmashi Company
01.2021 - 03.2023
- Developed and implemented customer support procedures that improved customer service and reduced customer wait time by 85%
- Provided personalised customer support that went above and beyond the customer's expectations, resulting in a 70% increase in customer loyalty
- Developed and maintained customer service support systems to streamline customer interaction and increase customer satisfaction.
Team Member
KFC
11.2018 - 11.2020
- Trained and mentored new team to ensure quickly learned skills and processes
- Facilitated team meetings and effectively managed conflicts to ensure productive discussions
- Acted as a liaison between the team and other departments, ensuring effective communication and collaboration
- Restocking of materials
- Assembling orders.
Education
Health Studies -
University Of Regina
High School -
Christ The King Seminary School Nnobi Anambra Nigeria
01.2013
Skills
- Personal care and Hygiene Assistance
- Observation and Reporting
- Adaptability
- Emotional and Social Support
- Confidentiality and Safety Management
Field Of Interest
- Travelling
- Socal worksCustomer Support
- Health care
Hobbies and Interests
- Travelling
- Sports
- Games
- Reading
Languages
English
Native or Bilingual
Timeline
Customer Support Consultant
INV.BRO COMPANY
05.2023 - 05.2024
Customer Support Consultant
Zulmashi Company
01.2021 - 03.2023
Team Member
KFC
11.2018 - 11.2020
Personal Support Worker
On Demand
08.2013 - Current
Health Studies -
University Of Regina
High School -
Christ The King Seminary School Nnobi Anambra Nigeria
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