Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Languages
Timeline
Generic

ADAOBI OKONKWO

Ontario,Canada

Summary

Dynamic and results-oriented Customer Success and Project Management professional with over 11 years of experience driving technology adoption, digital transformation, and measurable customer outcomes across diverse industries, including financial services, logistics, healthcare, education, and the public sector. Expertise in seamlessly blending customer success strategies with disciplined project management to deliver exceptional value and accelerate product adoption. Proven track record includes successfully delivering over 80 enterprise technology projects with a 95% on-time, on-budget completion rate and achieving an impressive customer satisfaction average of 4.8 out of 5. Known for building strong C-level relationships that enhance retention, growth, and advocacy, contributing to renewal rates exceeding 92% while generating millions in upsell opportunities.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Success Project Manager

Oracle NetSuite
12.2021 - Current
  • Successfully delivered 45 complex, multi-faceted ERP implementation projects with 95% on-time completion and average CSAT of 4.8/5.0.
  • Served as primary point of contact across onboarding, implementation and post-go live, nurturing key customer contacts and coordinating cross-functional teams to drive adoption and mitigate risks.
  • Partnered with customer executives on joint success planning, QBRs and roadmap reviews, contributing to 92% renewal rate and $1.2M in expansion opportunities.
  • Accelerated adoption of NetSuite modules, achieving 90% product and feature adoption within 6 months for new enterprise customers.
  • Developed project plans and established regular communication channels with project stakeholders and executive sponsors to accelerate delivery progress and review new change order requests.
  • Identified project risk and prepared mitigation and resolution plans to avoid escalation and ensure successful and on-time delivery of projects.

IT Project Manager

TransPlus Software
03.2021 - 12.2021
  • Successfully delivered 36 implementation projects for TransPlus’ Fleet Manager platform, with an average CSAT of 4.7/5.0.
  • Designed and executed customer onboarding programs that cut ramp time from 90 to 45 days, successfully onboarding 100% of new TransPlus customers and establishing the foundations for successful adoption.
  • Developed project plans, defined customer requirements, and prepared project charters to document project scope and objectives on customer projects.
  • Established regular communication channels with project stakeholders and executive sponsors to provide project status updates, remove technical blockers, accelerate delivery progress and mitigate risks.
  • Developed training plans for all new customers, coordinating work plans and training schedules between power users and the TransPlus training team.

IT Project Coordinator (Contract)

Akin Collective
07.2020 - 02.2021
  • Launched collaborative platform for the arts community, onboarding 200+ early users and securing first enterprise sponsor.
  • Monitored budgets, timelines, and resource allocation, ensuring 100% compliance with project governance frameworks and requirements.
  • Organized, participated, documented, and communicated action plans to all stakeholders and external vendors from weekly project meetings and daily stand-ups.
  • Led risk assessments and user research to optimize platform usability and customer onboarding.

Project Manager

First Bank
02.2014 - 05.2019
  • Directed multi-country ERP modernization and digital transformation programs (Oracle Fusion, Infosys Finacle) across 8 countries, completing initiatives $380K under budget and 2 months ahead of schedule.
  • Launched mobile and digital-banking products serving 4M+ customers, driving a 20% increase in active users within the first year.
  • Migrated customer data from 6 legacy systems to Oracle Exadata, saving $200K in project costs.
  • Delivered FirstMonie mobile banking application, onboarding 80K new customers in 3 months and saving $100K in development costs.
  • Managed executive communications and program reporting across 30+ stakeholders including OEMs, system integrators, and internal teams.

Business Analyst

Stanbic IBTC Bank
06.2012 - 02.2014

IT Support Specialist

Deloitte
08.2011 - 05.2012

Education

Professional Certificate - Product Management

University of Maryland
01.2020

Bachelor of Science - Management Information Systems

Covenant University
07-2011

Skills

  • NetSuite proficiency
  • Salesforce proficiency
  • Experience with Oracle HCM
  • Skilled in utilizing Infosys Finacle solutions
  • Fleet Manager
  • JIRA
  • Confluence
  • Java
  • MS Project
  • Project management
  • Project planning
  • Project planning and development
  • Project scheduling

Certification

  • NetSuite Certified Suite Foundation | Oracle NetSuite 2023
  • Certified Scrum Master | SCRUMStudy Accreditation 2019
  • Project Management Professional | Project Management Institute Accreditation 2017
  • IT Service Management: ISO/IEC 20000 1:2011 Foundation Level | TUV SUD 2017
  • IT Service Management: ITIL Foundation | APMG International Accreditation 2016

Hobbies and Interests

Mentor, She Code Africa – coached cohorts across 8 countries on career development., Volunteer, Waterloo Food Bank & St. Vincent de Paul Society – community engagement and outreach.

Languages

English
Full Professional

Timeline

Customer Success Project Manager

Oracle NetSuite
12.2021 - Current

IT Project Manager

TransPlus Software
03.2021 - 12.2021

IT Project Coordinator (Contract)

Akin Collective
07.2020 - 02.2021

Project Manager

First Bank
02.2014 - 05.2019

Business Analyst

Stanbic IBTC Bank
06.2012 - 02.2014

IT Support Specialist

Deloitte
08.2011 - 05.2012

Professional Certificate - Product Management

University of Maryland

Bachelor of Science - Management Information Systems

Covenant University

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