Adaobi Eneh
Ontario,Canada
Summary
Competent Product Specialist with more than 7 in demand generation, building profitable relationships and customer service. Skilled in product demonstrations and presentations, and communications. Proficient in brand positioning strategies and sales team building.
Overview
14
14
years of professional experience
Work History
WFM Intraday Specialist
Rogers Media
01.2023 - Current
- Managed time off requests while maintaining adequate coverage for all shifts, ensuring optimal balance between employee satisfaction and business requirements.
- Developed comprehensive reports for senior leadership detailing key performance indicators related to workforce optimization efforts.
- Increased operational efficiency by proactively identifying and addressing potential issues in daily workforce management operations.
- Reduced staffing costs through effective planning, forecasting, and resource allocation strategies.
- Enhanced WFM efficiency by streamlining intraday scheduling and real-time monitoring processes.
- Managed overtime, shift swaps, breaks and PTO requests.
Customer Service Representative
Rogers-Media
05.2023 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Client Executive -Retail Outreach Plan
Multipro Consumer Products Ltd, Lagos, Nigeria
07.2019 - 04.2022
- Implemented our digital Strategy to grow online orders by retail outreach via digital technologies
- Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
- Established strong working relationships with key clients through exceptional service delivery resulting in long-term partnerships.
- Enhanced order processing efficiency by streamlining workflows and implementing best practices.
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
Medical Detailing Manager
FrieslandCampina, Lagos, Nigeria
01.2010 - 01.2019
- Developed in-depth product knowledge via training, utilize knowledge to successfully sell to new and existing customers in assigned territory
- Increased sales revenue by consistently meeting and exceeding sales targets through strong relationship building and product knowledge
- Met regularly with existing customers and prospects in sales territory to understand their evolving business needs and position product solutions to meet surfaced needs
- Developed key relationships with medical professionals, leading to consistent referrals and increased customer base.
- Drove acquisition of both government and private Healthcare facilities.
- Built long-term, productive, profitable, and mutually beneficial relationships with existing and new customers
- Organized and attended webinars, conferences, and professional meetings and promote product solutions and brand
Education
Master of Science - Nutrition, Health
National University of Ireland
Galway09.2017
MBA -
University of Bradford, United Kingdom
01.2014
B.Agric -
Ahmadu Bello University, Zaria, Nigeria
01.2008
Skills
- Customer Engagement
- Product Training
- Product Launches
- Product Demonstrations
- Product positioning
- Outstanding interpersonal skills
- Product marketing
- Sales expertise
Languages
English
Full Professional
French
Elementary
Timeline
Customer Service Representative
Rogers-Media
05.2023 - 12.2023
WFM Intraday Specialist
Rogers Media
01.2023 - Current
Client Executive -Retail Outreach Plan
Multipro Consumer Products Ltd, Lagos, Nigeria
07.2019 - 04.2022
Medical Detailing Manager
FrieslandCampina, Lagos, Nigeria
01.2010 - 01.2019
Master of Science - Nutrition, Health
National University of Ireland
MBA -
University of Bradford, United Kingdom
B.Agric -
Ahmadu Bello University, Zaria, Nigeria
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