ADANZE JOHNSON
Fort McMurray,AB
Summary
Knowledgeable Customer Service Consultant experienced serving customers' needs and cross-selling company offerings. Offer exceptional support by staying current on company policies and asking targeted questions to quickly get to root of issues. Successful at consistently exceeding performance targets.
Overview
16
16
years of professional experience
Work History
Customer Service Consultant
Stanbic IBTC Bank Plc
07.2013 - 12.2023
- Telemarketed, general production and sold new and existing products
- Gathered opinions and conducted survey to obtain customer feedback on Stanbic IBTC products and services
- Ensured all queries from existing and potential customers are effectively and promptly resolved.
Customer Care Representative
Entertainment Highway Limited (HIMEDIA/HITV)
05.2009 - 05.2013
- Prospected new clients and also maintained existing clients
- Maintained confidentiality of client's information
- Handled clients' queries or complaints and ensured resolution.
Executive Secretary
Pine Field Investment Service Limited
08.2007 - 09.2008
- Ensured visitors are properly received
- Generated regular reports and updated databases
- Managed phone calls and emails with professionalism
- Covered certificates and typed of other documents.
Education
Bachelor of Science and Education in Business Education -
Nnamdi Azikiwe University
Awka, Anambra09.2005
Skills
- Ability to win customers and retain them
- Good interpersonal skills
- Self-motivated, goal driven and result oriented
- Good communication skill
- Customer Service Skills
- Problem solving skills
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Training
- Customer Service Management, Phil Braden & Shelley Durkin, 08/01/09
- Gaining Change Skills, Spencer Johnson, 01/01/10
- Customer Care Centre Inbound, Telemarketing and selling workshop, NLP Nigeria, 01/01/17
- Advanced Principles of Customer Service, Klover Harris, 01/01/18
- Customer Service Management in Digital Environment, NIBSS, 01/01/18
Timeline
Customer Service Consultant
Stanbic IBTC Bank Plc
07.2013 - 12.2023
Customer Care Representative
Entertainment Highway Limited (HIMEDIA/HITV)
05.2009 - 05.2013
Executive Secretary
Pine Field Investment Service Limited
08.2007 - 09.2008
Bachelor of Science and Education in Business Education -
Nnamdi Azikiwe University
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