Adanna Onunkwo
Summary
Caring and empathetic care giver with 1 years of experience providing therapeutic support for adults with disabilities. Competent planner, developer and implementer of complex individual program plans. Certified medication administrator, verifying patient medicine and nutrition plan adherence according to strict detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Caregiver, Special Needs
Kawartha Health And Home Care Center
10.2023 - Current
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
- Increased client''s independence with consistent skill-building exercises and positive reinforcement.
- Promoted a safe, nurturing environment by diligently monitoring clients'' health and wellbeing.
Cashier Manager
Staplx Hub Bureau De Change
12.2022 - 03.2023
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Streamlined checkout process for enhanced customer experience by implementing effective workflow strategies.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Improved employee retention through robust training programs and ongoing performance evaluations.
Customer Service Representative
Fealess Collection
06.2022 - 10.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Relations Specialist
Alobufarm Limited.
02.2021 - 08.2021
- Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
- Enhanced customer loyalty by delivering personalized service and resolving issues efficiently.
- Streamlined communication processes for increased efficiency in handling customer inquiries.
- Collaborated with the sales team to resolve complex client issues, ensuring long-term relationships.
Education
Diploma - Community And Justice Services
Fleming College
Peterborough, ON04.2025
Associate of Arts - Mass Communication
Anambra State Federal Polytechnic Oko.
Ananmbra State, Nigeria 07.2020
Skills
- Feeding Assistance
- Emotional Support
- Seizure Management
- Social Skills Development
Languages
English
Professional Working
Certification
Cannabis and Youth Certificate
Security license
Emergency First aid CPR and AED
Human Trafficking Certificate
Timeline
Caregiver, Special Needs
Kawartha Health And Home Care Center
10.2023 - Current
Cashier Manager
Staplx Hub Bureau De Change
12.2022 - 03.2023
Customer Service Representative
Fealess Collection
06.2022 - 10.2022
Customer Relations Specialist
Alobufarm Limited.
02.2021 - 08.2021
Diploma - Community And Justice Services
Fleming College
Associate of Arts - Mass Communication
Anambra State Federal Polytechnic Oko.
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