Adama Sylla
Edmonton,Canada
Summary
Looking for a Customer Service position Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
10
10
years of professional experience
Work History
Caregiver
Marvellous Tropical Food Market
06.2020 - 11.2023
- Closed the store
- Had Cut Meats and Packed them
- Swept the floor, mop the floor and empty the garbage
- Moved heavy meat and heavy boxes
- Trained new workers
- Supervise workers on the cash register, on the meat cutter and on packing meat, fish and cereals.
Volunteer
Francophonie Albertaine Plurielle (FRAP)
01.2018 - 06.2020
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
Retail Store Clerk
Alimentation Générale (Food Store)
03.2014 - 11.2017
- Ticketed, arranged and displayed merchandise to promote sales
- Opened and closed the store
- Swept and mopped floors, sanitized bathrooms and emptied garbage
- Maintained a clean, organized work area.
Education
High School Diploma -
Lyhnaso College
Conakry, GuineaEnglish Language Program -
NorQuest College
Edmonton, Alberta11.2023
Business Administration Program -
University of Alberta
Edmonton, Alberta06.2020
Skills
- Positive attitude and eager to take on new experiences
- Remain calm and professional under stressful situations
- Empathetic and a respectful approach towards people
- Fitness minded and health conscious
- Skilled in handling multiple physically demanding tasks and in maintaining high level of performance at all times
- Leadership, determination, initiative, organization and commitment
Volunteer Experience
- Basketball Coach, 2013, 2017, Lyhnaso College, Conakry, Guinea, Recruited players from all over the country and instructed players on techniques of the sport, Interacted positively with players and parents
- Youth Group Coordinator, 2009, 2017, Instructed classes for students and children aged 4 to 12, Promoted respect and discipline through individual challenges, partner work and group activities
Languages
English
Professional Working
French
Native or Bilingual
Spanish
Professional Working
Chinese (Mandarin)
Limited Working
Timeline
Marvellous Tropical Food Market
06.2020 - 11.2023
Volunteer
Francophonie Albertaine Plurielle (FRAP)
01.2018 - 06.2020
Retail Store Clerk
Alimentation Générale (Food Store)
03.2014 - 11.2017
Caregiver
High School Diploma -
Lyhnaso College
English Language Program -
NorQuest College
Business Administration Program -
University of Alberta
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