Adama Seck
313-2333 Triumph Street ,Vancouver,BC
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings numbers-year background maintaining customer satisfaction and contributing to company success.
Overview
22
22
years of professional experience
Work History
Sous-chef
Cedar Feast Catering
Vancouver
02.2021 - Current
- Taking care of people with disabilities, elders , mental problems,
- Management, respond to customer’s needs
- Verified compliance in preparation of menu items and customer special requests.
- Collaborated with other personnel to produce and modify menus and selections.
- Mentored kitchen staff to prepare each for demanding roles.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Cooking food and serving
Manager
Touch of Africa
Vancouver, BC
03.2019 - Current
- Conducted monthly inventories of raw materials and components on work floor.
- Customer service and sales
Customer support
Onside Restoration
Vancouver
09.2018 - 07.2020
- Center:
- Connecting calls to the right department
- Assist faster when the customer calls with an emergency issues Create claim for customers
- Treat customer’s files and assign to a Project manager and treat also file from insurance company
- Help customers to get information about their payments.
Collections
Global Affinity Bell Mobility
Montreal
01.2016 - 02.2018
- And customer service
- Inbound and outbound calls help the client to solve their problem, Taking customer’s payment
Customer Service Representative
WalMart, Montreal And Ottawa
Montreal East, QC
05.2014 - 09.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Assistant Manager
Orange Telecom
03.2010 - 08.2014
- Collect personal information , troubleshoot customer’s phone and internet ,filing systems, answered phones, and replied to email inquiries
- Telemarketing, evaluation and analysis of needs customers, improvement of service.
VOLUNTARY WORK
ONG Association
01.2010 - 01.2011
- Greeted visitors, answered questions and assisted with individual needs or requests, serving food .
- Assisted with event coordination and on-site support.
Customer service
BOA bank
10.2008 - 12.2011
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided back up for customer service managers.
- Cross-trained and backed up other customer service managers.
Front desk
Airport of Dakar
05.2007 - 11.2009
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
Level Master 2 - Business Administration
Institute of Management of Dakar(ISEG
07.2014
High School Diploma - Literature
Maïeutique School
07.2007
DEC - Public Relations
La Cité Collégiale
Ottawa, ON04.2016
Skills
- Ability to determine solutions and guide customers to solve their problems
- Responded to customer inquiries ensuring accurate information and inquiries
- Attention to details, abide to instructions and company policies
- Polite, organized, quick-learner with strong communication skills
- Skilled negotiating business agreements with customers and suppliers
- Planning , organization, management of project,
teamwork, Computer ,Suite office , the respect of the policy and the hierarchy of the company , Ability of integration to any sector
Timeline
Sous-chef
Cedar Feast Catering
02.2021 - Current
Manager
Touch of Africa
03.2019 - Current
Customer support
Onside Restoration
09.2018 - 07.2020
Collections
Global Affinity Bell Mobility
01.2016 - 02.2018
Customer Service Representative
WalMart, Montreal And Ottawa
05.2014 - 09.2016
Assistant Manager
Orange Telecom
03.2010 - 08.2014
VOLUNTARY WORK
ONG Association
01.2010 - 01.2011
Customer service
BOA bank
10.2008 - 12.2011
Front desk
Airport of Dakar
05.2007 - 11.2009
Level Master 2 - Business Administration
Institute of Management of Dakar(ISEG
High School Diploma - Literature
Maïeutique School
DEC - Public Relations
La Cité Collégiale
Similar Profiles
Samantha EdwardsSamantha Edwards
Event Caterer at Country Feast CateringEvent Caterer at Country Feast Catering
Robert BrownRobert Brown
Catering Assistant at Feast Your Eyes CateringCatering Assistant at Feast Your Eyes Catering
Rebecca FlackRebecca Flack
Executive Pastry Chef at The Moveable Feast CateringExecutive Pastry Chef at The Moveable Feast Catering